Guiding clients through uncertaintyAugust 12, 2026Medical truths can be both harsh and simple. In his column, Dr. Greg Bishop shares firsthand experience of how he led clients through the tangled jungles of medical uncertainty and didn’t abandon them.
Education Center - SponsoredReclaiming Lost Hours: How Digital Prescription Management Is Reshaping Veterinary Workflowsby • MWI Animal HealthAs administrative burdens grow, digital prescription management offers veterinary teams a path to greater efficiency, fewer errors, and more time for patient care.
Turning transactions into moments of careAugust 11, 2026Whether a pet has been hospitalized for an illness, injury, or procedure, create a caring discharge experience. Find out how.
VPN Plus+ ExclusiveStaff Retention: Compensation, Benefits and GrowthJuly 22, 2026In this session: Brandon Hess, CVPM, CCFP, SHRM-CP shares appropriate compensation and benefits being offered. Additionally, attendees will learn how they can (financially) be more competitive with pay and benefits.
VPN Plus+ ExclusiveThe lost art of veterinary pragmatismJuly 15, 2026By Patty Khuly, VMD, MBAStanding with one foot in companion animal medicine and another in food animal practice has convinced me that veterinary medicine hasn’t lost its soul. One branch simply drifted away from one of its oldest traditions through a variety of structural changes too complex to reel back in now.
7 ways social media is just like hosting a partyJuly 10, 2026Check out this framework to help take the pressure off your team and help you bring the fun back into managing your practice's social media presence.
VPN Plus+ ExclusiveEmergency Training for the Non-Emergency Clinic: Interviewing Your Team to Play Their Best PartJuly 7, 2026In this session: Jill Brecklin, CVT, CVPM, provides interview questions to ask all of your team to help them learn what parts they like to play in the dance that is emergency medicine and how to work toward successful patient outcomes. Brecklin also discusses two different training styles (written and role playing) and how she has used each one to benefit and train her team. You will leave with ideas for document creation and how to plan a real-life emergency practice with your team!
VPN Plus+ ExclusiveCommunication That Connects: Internally Aligned, Externally RespectedJune 17, 2026In this session: Ingrid Pyka, BS, DVM, CVMI, covers how to strengthen team collaboration and enhance client satisfaction through effective applied communication. Content includes communication frameworks, team meeting strategy, emotional intelligence, and client conversation models.
Handling 'surprises' and mistakes like a proJune 9, 2026In his latest column, Dr. Greg Bishop shares how 'thinking like equal partners' can help veterinarians handle miscommunications in the clinic and maintain trust among clients.
Translating the UK's contextualized care roadmap to the spectrum of care practice – part 1May 29, 2026This article will review two of the five target areas of the contextualized care roadmap and how they have been or could be applied in the United States.
How new payment models are improving access to veterinary healthcareMay 27, 2026With financial tools, veterinarians often have increased clinical flexibility and pet parent trust, allowing teams to focus more fully on clinical decision making as opposed to transactional care.
