9 ways to create moments of caringNovember 18, 2025In this month's column, Wendy Myers shares practical tips you can implement in your clinic to create moments of caring that impact patient care and client loyalty.
Education Center - SponsoredBringing specialist level interpretation in-clinicby • Zoetis DiagnosticsImagine a busy weekday morning in a typical small animal clinic. The appointments are fully booked, the phones are ringing, and in comes Yogi, a five year old terrier mix whose owners are clearly worried.
VPN Plus+ Exclusive'How' (not 'will') AI replaces veterinariansNovember 12, 2025By Patty Khuly, VMD, MBA
The mirror of accountability in the clinicNovember 1, 2025Together, we will explore the traits that define accountability, identify common biases that undermine it, and outline actionable strategies for building personal accountability.
VPN Plus+ ExclusiveFrom Marlboro Men to Barbie pink: the gender flip in vet medSeptember 17, 2025By Patty Khuly, VMD, MBA
What to say when clients ask for prescriptions to outside pharmaciesSeptember 11, 2025In this column, we help you create a proactive communication strategy that lets you stop the slippage of prescriptions to outside pharmacies.
How to handle the very 'worst' days in practiceSeptember 3, 2025"If you are even in need of a helping hand and a shoulder to cry on, help is to be had. Never forgo the help of a colleague, friend, family member or professional ... Nothing is ever so bad it can’t be managed."
5 emotional triggers in the vet workplace (and how to defuse them)July 30, 2025Dr. Patty Khuly offers advice on looking at the sources of burnout, recognizing and addressing them before they impact your career, family, and well-being.
Do you have a killer warning shot?July 24, 2025Dr. Greg Bishop shares the secret to transforming tough client conversations into five-star moments. His advice? A simple, proactive heads-up. Learn how a thoughtful warning before delivering hard news can defuse tension, foster trust, and keep tempers from flaring in the parking lot.
Is the clinic inventory controlling you?July 15, 2025A seasoned veterinarian reflects on two decades of inventory wins and woes—offering hard-earned lessons (and a few regrets) to help others tame the ever-chaotic inventory circus.
