Connecting with clients as a pet parentSeptember 12, 2023Why not better your client communication by sharing personal experiences as a pet parent?
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Do you need a practice culture makeover?June 14, 2023How is the culture in your practice? If you are not sure, try this simple exercise: Select five words that best describe your workplace and how it feels to work there (Be fair!). Then think about the words themselves: Are they positive, negative, or neutral?
VPN Plus+ ExclusiveA perspective against private equityJuly 7, 2022By Patty Khuly, VMD, MBABy the end of this column, I hope to explain the essence of private equity investing well enough to show there is nothing defensible (or even capitalist) about it. Even if you are one of the few fortunate veterinary practice owners likely to benefit enormously from it—trust me, there is nothing to love beyond what it does for your personal bank account. (I begrudge you not one penny of it. You have earned it!)
VPN Plus+ ExclusiveTattoos and don'ts?March 17, 2022By Patty Khuly, VMD, MBAWe all have our views on the subject: electing to dress, cut our hair, and otherwise alter our appearance in accordance with these. Some, however, seem ever determined to impose their personal standards on others.
VPN Plus+ ExclusiveHiring challenges? Don't forget new gradsJanuary 20, 2022By Patty Khuly, VMD, MBAWe used to ask ourselves, “Do we really need more team members or do we need to make our existing team members work more efficiently?” At this point, most of us no longer need to interrogate our team’s efficiency; we’ve officially crossed that line into the realm of, “Absolutely no question. I need warm bodies.” When so many of our team members have been out sick with Omicron, the flu, etc., the crunch has never felt more desperate.
VPN Plus+ ExclusiveCompassion without the fatigueSeptember 23, 2021By Patty Khuly, VMD, MBANever before, it seems, have we been forced to contend with such problematic client conduct.
VPN Plus+ ExclusiveNutrition: Why treading lightly is often the best approachAugust 12, 2021By Patty Khuly, VMD, MBANutrition has evolved into the one area I’ve learned to tread lightly. It’s the third rail of all exam room topics of conversation, second only to politics and religion for the fervor it inspires — especially should you accidentally trip on a stray word in the minefield of unmentionable ingredients or excesses.
VPN Plus+ ExclusiveFrom antioxidants to vitamins, many supplements lack official testingJuly 22, 2021By Brennen McKenzie, MA, MSc, VMD, cVMASkipping steps in the scientific process wastes time and resources, and it ultimately hurts patients. Those who may choose an insufficiently tested supplement over a proven therapy because they believe it to be safer or more effective based on low-quality evidence can be harmed by the supplement or by delaying truly effective treatment
VPN Plus+ ExclusiveJust how family-friendly is our profession?July 8, 2021By Patty Khuly, VMD, MBABuilding your entire culture around what’s best for families is how I’ve learned I can attract and retain employees. Because, while others might pay more, no one else offers the family-centric culture we’ve cultivated by offering some crucial benefits.
VPN Plus+ ExclusiveBehavior in motion and what it means for the professionJune 11, 2021By Patty Khuly, VMD, MBASetting our sights on how animals outwardly behave is a fundamental concession to the fact we keep pets for our pleasure, as well as for our own emotional needs. However, that does not mean veterinarians should disregard emotion, as we have done.
