What vet medicine can take out of a military playbookMarch 20, 2024Over the past decade or so I've witnessed the rising popularity of a practice style I've snarkily termed "frogmarched" vet care; To force (someone) to walk forward by holding and pinning their arms from behind. In its most effective manifestation, clients are shuttled through a scripted process involving rapid-fire assessments and minimal human interaction. The goal is to increase productivity and maximize profitability by minimizing time-consuming client-staff interactions. In this way, patients are attended more quickly, and clients' wait times are curtailed. Here is how it works in emergency care settings, where it is most often employed: Upon presentation, receptionists immediately convey basic client and patient details to triage technicians, who then assess the patient, confer with the attending veterinarian, devise a plan, present it to the client (via vet or tech), and provide an estimate (via reception or tech). Reception will collect payment or ensure a quick AMA kiss-off if the client is unable or unwilling to comply with the terms proposed. This way, clients are effectively vetted for financial enthusiasm and capacity up front with minimal in-person interaction, so the clinic avoids unduly expending limited space and personnel resources on less profitable cases. When deployed to perfection, this …
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Pets benefit mental health of owners in the U.S., poll revealsMarch 18, 2024While the positive impact of companion animals was highlighted in the survey, American owners also expressed some concerns about their pets, including aging and death, and worrying about their health condition
Utilizing a gold standard infection control protocolMarch 16, 2024It is important to recognize the risks within your practice, have the appropriate disinfectant and PPE for the biosecurity level of the environment you are working in, and have continuous team training on infection control.
The next generation of practice ownershipMarch 15, 2024Practice ownership options vary by degree of partner involvement, risk tolerance, veterinarian income upside, work-life balance potential, capital requirement, and, ultimately, span across a unique set of potential independent ownership and partnership paths.
Veterinarians have a responsibility to speak out about human rightsMarch 11, 2024"That said, does the profession also have an obligation to look after the well-being of people? I’m talking about human rights, diversity, and equal opportunity."
Practicing a spectrum of careMarch 11, 2024This approach ensures patients receive care that improves their quality of life, within the constraints of the pet family, while allowing veterinary teams to uphold their moral, ethical, ad legal obligations.
Four mistakes conference goers makeMarch 11, 2024Your investment of the registration fee, travel, meals, and time away from your practice could be costly if you make these post-conference mistakes
Shared expectations of veterinarians and owners outlined in new equine care guideMarch 8, 2024The resource follows recent American Veterinary Medical Association (AVMA) data showing nine out of 10 veterinarians faced negative or escalated client interactions in the past year
The Lighter Side: "Well Suited"March 7, 2024“The Lighter Side” is a monthly series of cartoons by veterinarian and cartoonist, Greg Bishop, DVM, that highlights the humorous and light-hearted perspectives in the world of animals and veterinary care.
Fostering diversity in vet med aim of new scholarship in New YorkFebruary 29, 2024In honor of Black History Month, two scholarships for African American students at the Long Island University’s College of Veterinary Medicine were funded
