Reducing environmental 'paw print' aim of new recycling programDecember 4, 2023VetCycle recycles cleaning products, personal protective equipment (PPE), and pet items, such as muzzles, leashes, and brushes, among others.
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Handling 'snowflake' clients (not a 'how to' guide)November 27, 2023The most widely accepted definition for the slang term, “snowflake” is: “A very sensitive person. Someone who is easily hurt or offended by the statements or actions of others..."
Physiotherapy: Pain relief firstNovember 27, 2023Patient pain relief and management are critical to prepare them to reap optimal benefits from their physiotherapy.
Working with pharmaciesNovember 24, 2023Online and retail pharmacies are options for acquiring pet medications. Reduce the risk of prescription errors by building collaborative working relationships with external pharmacists for the benefit of patients, clients, and your practice.
Insurance talk for every life stageNovember 15, 2023Personalizing the pet insurance conversation for each stage of the pet’s life can resonate more deeply with the client and drive them toward action—and it does not have to be complicated.
A peek behind the lab service curtainNovember 14, 2023Vendor management is not yet a common term in veterinary business, yet is an integral part of everyday practice. Managing and balancing vendor costs with value received is critical, but knowledge and successful strategies are often quiet, internal secrets.
5 steps to shorter, effective scheduling callsNovember 8, 2023Client service representatives spend four to six hours a day on scheduling tasks. With staff shortages and high call volumes, they need to shorten and make calls more purposeful.
Pet owners believe in-person care is 'best,' survey showsNovember 7, 2023The American Veterinary Medical Association’s (AVMA) 2023 Pet Owner Attitude Survey finds demand for veterinary care is ‘normalizing’ and returning to ‘pre-pandemic levels’
Tips gleaned from decades of being a veterinarianNovember 7, 2023"Treat pets like its parent is right there looking over your shoulder."
Team training essential to maximizing laboratory equipment purchasesNovember 3, 2023It is good to start by identifying what areas in your practice can benefit from a new equipment. Once you have done so, there are different ways you and your staff can learn more information about it.
