Tips on how to get your schedule backDecember 29, 2023Client service representatives (CSRs) and veterinarians need to create guardrails that let them organize patient care for efficiency. Here are top strategies that may have you sighing with relief, too.
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Tech disrespect and the rise of unionsDecember 26, 2023This month's column discusses the systematic ways in which our über-hierarchical profession too often relegates veterinary nurses-slash-technicians to roles several rungs below their veterinary-degreed colleagues.
Embracing change is your superpowerDecember 21, 2023"To be a good businessperson, a good practitioner, or a good staff member, the ability to change and keep current is imperative. We must embrace new ideas, even when it is uncomfortable to do so."
The 411 on veterinary scribesDecember 20, 2023This outsourcing of charting tasks, with the use of veterinary scribes, can significantly alleviate the burdens associated with the process, allowing veterinarians to focus on their core responsibilities.
How to grow your own practice managerDecember 20, 2023Too often, a superstar employee is promoted to manager and has no idea where to begin. Help new team leaders and managers succeed in their new roles with these strategies.
The retirement mirage: When can I stop working?December 19, 2023Addressing potential issues well in advance of the proposed sale is far more advantageous than discovering concerns during the sale itself, especially if they are challenging to resolve within a limited timeframe.
AAHA announces enhanced digital benchmarking platform now free for all membersDecember 13, 2023The American Animal Hospital Association (AAHA) has partnered with Chewy Health to provide its comprehensive analytics platform, AAHA Benchmarking+, free to all members and practices using certain Chewy Health tools.
Mental wellness of technicians central to new Texas A&M projectDecember 7, 2023The wellness initiative is aimed at providing veterinarian technicians a new space for relaxation, recharging, and connecting with colleagues.
Reducing environmental 'paw print' aim of new recycling programDecember 4, 2023VetCycle recycles cleaning products, personal protective equipment (PPE), and pet items, such as muzzles, leashes, and brushes, among others.
Handling 'snowflake' clients (not a 'how to' guide)November 27, 2023The most widely accepted definition for the slang term, “snowflake” is: “A very sensitive person. Someone who is easily hurt or offended by the statements or actions of others..."
