Did your team forget how to talk to clients?June 21, 2022When your team refreshes their client-service skills, your practice will create a culture benefitting employees and clients.
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VPN Plus+ ExclusiveBeyond De-Escalation: Connecting With CalmnessJune 16, 2022Talking with upset clients and stressed colleagues can feel like tiptoeing through a minefield. In this highly interactive session from Dr. Eran Magen, you will learn how to be more effective and more relaxed when talking with clients and colleagues who are experiencing strong emotions such as stress, frustration, anxiety, or anger.
The human-animal bond is all around usJune 6, 2022To protect The Bond requires us to commit to optimal health, happiness, and longevity. Enrichment must be included here, as well.
VPN Plus+ ExclusiveWorkForce Crisis: Retaining StaffJune 2, 2022Leslie Boudreau, BASVT, RVTg, CVPM, PHR, PHRca, SPHR, on how the veterinary industry is facing a workforce crisis. Retaining and growing your staff has never been more important. Employees are our most valuable assets, but do they know this? With the Great Resignation upon us, now is the time to change our focus to retention and talent management. If you don’t help them grow, you will watch them go!
VPN Plus+ ExclusiveMy wildest dreams?June 2, 2022By Patty Khuly, VMD, MBAPractices like mine are easily worth 20 times their original sale price (and possibly a lot more given our profession’s feverish practice transaction climate in many suburban markets). Trouble is, I have such mixed feelings on the subject of selling that I do not even want to know my practice’s current market value. Sure, I can have a proper valuation done, but do I really want to go there?
VPN Plus+ ExclusiveJob Crafting for Veterinary TeamsMay 27, 2022This session will illustrate how job crafting, on both an individual and an organization level, can help veterinary practices to leverage the strengths of their workers, and achieve better outcomes.
Pricing and profits in the current economyMay 26, 2022In veterinary medicine the math should be simple: If your inventory costs, overhead expenses, and payroll demands are climbing due to inflation, gas prices, and an über-competitive staffing environment, it goes without saying your prices will have to climb if you don’t want to see your profitability suffer.
How to manage time to maximize efficiencyMay 26, 2022We all have the same 24 hours in a day. Why does it seem like some people are able to use their 24 hours much more efficiently than others?
Equipment buying for beginnersMay 26, 2022Sometimes purchasing new equipment can be very overwhelming in the veterinary industry.
A healthy team is best for patient careMay 26, 2022When veterinary team members have advocated for their own health and well-being, then pets receive the best patient care.
