An updated look at practice evaluationApril 12, 2022Has the time come for veterinary practice appraisers and brokers to reconsider the parameters of fair market value for the general small animal practice?
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Which equipment purchase option is right for your practice?April 11, 2022For practice owners, a common question is, “How do I expand and improve operations when it relates to purchasing expensive equipment?”
Getting the team in on every transactionApril 11, 2022ACT and ADT are two of the key practice indicator (KPI) metrics that should be monitored at regular intervals.
How to handle negative online reviewsApril 11, 2022Reviews are a powerful tool in the business world. They can be gifts our clients offer to help in our efforts to reach a wider audience.
Who is the real Marty Becker?April 11, 2022We all know, “First, Do No Harm” is part of the Hippocratic Oath, but I would like to take some literary license and expand this to, “First, Do No Harm To Thyself.”
What to tell clients when you raise pricesApril 8, 2022Clients will be more comfortable with small, steady increments instead of large fee hikes. Most pet owners will anticipate increased costs in the future.
VPN Plus+ ExclusiveAre your employees stealing from you?March 30, 2022Veterinary hospitals are no exception when it comes to employee theft. In fact, due to our “family like” environments, we are likely to experience theft in our hospitals because we trust everyone and do not always have safeguards in place. These are four main types veterinary hospitals might experience: embezzlement; theft of inventory, equipment, or services; time clock theft, and theft of benefits.
Coping with shockingly bad client behaviorMarch 28, 2022Everything has changed. Whether we are still curbside or taking clients in one at a time, most of us are still laboring under the pandemified conditions we have been forced to adopt.
Re-earning client trust by leading down the chain of commandMarch 28, 2022Nothing builds or destroys a client’s trust like a veterinary team available (or not available) when a pet is in crisis.
The why and when to compound medicationsMarch 22, 2022Do your doctors freeze when you say, “Why don’t you have it compounded?”
