VPN Plus+ ExclusiveA gentle rant on medical infantilization and the "pet parent" trapAugust 6, 2020By Patty Khuly, VMD, MBASmack in the thick of Miami's COVID spike, I had to have minor surgery to correct a bony defect caused by Rottweiler skull-induced trauma to my nose. The timing was technically elective. It needed to be done eventually, but the sooner the better, cosmetically speaking. I chose vanity over safety weeks in advance, not knowing my zip code would zoom to the top of COVID's bell curve of casualties on that exact day. At least it was an excuse to test myself ($350 for a 24-hour "concierge" negative) and take a much-needed mental break––a two-week staycation––after powering through the first full half of 2020 without so much as one whole day off (Sundays included). Despite the pain I anticipated, and the unsightly bruising, I was looking forward to the propofol and midazolam. Sweet, medically sanctioned oblivion! Sadly, I suffered a rough night during my required stay at the surgical center. The food was inedible, the meds made me vomit, and the nurse was on my case. Let's just say I wouldn't wish her on anyone. Among other transgressions, she blamed me for vomiting on my blankets when she didn't lift a finger to bring me a receptacle, constantly woke me …
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VPN Plus+ ExclusiveWhy offering a 401(k) plan is a good ideaJuly 16, 2020As a veterinary practice owner, taking care of your employees is paramount to hiring and keeping wonderful staff around. By offering great benefits, you are showing they matter to you both in and out of the office. One extremely valuable benefit to offer is a 401(k), which allows your employees to put away money for retirement. In the past, practice owners may have felt a 401(k) was too costly or complex for small veterinary clinics to provide, but that's no longer the case. With the modern 401(k), you don't need to worry about having extensive investment knowledge, or even a lot of time to manage the plan. You'll get access to features that can make it both easier and less expensive for both you and your employees. How a modern 401(k) can help your practice According to a recent survey by Capital One, 94 percent of small business owners who offer a 401(k) plan say it helps with their recruitment and retention of employees. By providing this benefit, you show you value their contribution and want to help them invest in their future. Setting up a 401(k) can sound daunting, but it doesn't have to be. Here's what you can …
VPN Plus+ ExclusiveWhat is website accessibility and could you be at risk for a lawsuit?July 14, 2020Most business owners are familiar with the Americans with Disabilities Act (ADA) and the requirements this law imposes on them to make their facilities accessible to those with disabilities. For businesses that are "places of public accommodation" (e.g. veterinary practices), access includes providing on-site features including wheelchair ramps, handicap accessible bathrooms, and parking spots. In the past few years, there has been increasing debate around whether a company's website is an extension of a place of business and must be accessible just like its physical counterpart. The ADA does not speak directly to this question and the Department of Justice (DOJ), which is responsible for interpreting the act, has not weighed in on the matter. This ambiguity in the law has led to a wave of litigation, suggesting businesses with "inaccessible websites" are violating the ADA and are subject to penalties. While it is difficult to identify out-of-court settlements, according to the ADA, the maximum civil penalty for a first violation under title III ranges from $55,000 to $75,000. For a subsequent violation, the new maximum is $150,000. In 2019, there were thousands of lawsuits filed against businesses and tens of thousands of legal demand letters. In the fall of …
VPN Plus+ ExclusiveThe pee line: How to plan for and respond to leg lifters in your practiceJuly 9, 2020As industry professionals, you do everything you can to keep your clinic sparkling clean. However, there is one particular situation that poses a unique challenge... dealing with those notorious little leg lifters! Everybody knows accidents happen, but whether the patient is large or small, urine of any kind is still extremely damaging to certain materials, interacting negatively with your floors, walls, and other areas. This article provides tips, tricks, and methods on how you can protect your clinic against the damages of pet urine... because let's face it, when you've got to go, you've got to go! A smelly situation Dog urine poses a significant threat to surfaces due to its chemical makeup. While all urine is primarily water (with inorganic salts and nitrogen-rich by-products, such as uric acid and creatine), dog urine is highly concentrated, and therefore, much more destructive. (Did you know dog urine can even etch stone?). To make things worse, pee can soak through wall and floor materials, and get trapped out of reach of your cleaning efforts. Through absorption, it penetrates the core of porous surfaces, and that is where the real problem begins. As urine breaks down and dries, it becomes more challenging to …
VPN Plus+ ExclusiveContinuing the COVID Conversation: Using Social Media Marketing for Effective Communication with ClientsJune 24, 2020Watch our panel of experts as they engage in a Q & A discussion where they help you better connect with your clients through effective social messaging, in these unprecedented times.
Behavioral changes: Don't ignore these red flagsMay 28, 2020Managers and supervisors have a responsibility to their staff and organization to act when an employee’s behavior changes.
What is the best way to clean your OR?April 27, 2020Cleaning is probably the least glamorous thing that happens in an operating room. Yet, it is critically important to do it properly to ensure asepsis and the success of your surgeries.
EAPs: Breaking down the barriers to emotional and mental well-beingApril 27, 2020It’s a classic line from an iconic movie meant to inspire action: “If you build it, they will come.” Yet, in the real world, can anyone be sure something being available means it will be used?
Which telemedicine bucket does your veterinary practice fall into?March 27, 2020Whether you love or hate technology may not matter at this point in history. Recent events are forcing veterinarians to jump off the telemedicine cliff as practices are faced with new challenges limiting in-person exams. And in unprecedented moves, the U.S. Food and Drug Administration (FDA) and American Veterinary Medical Association (AVMA) are recommending state governors temporarily lift the traditional "in-person requirement" to allow veterinarian-client-patient-relationships (VCPRs) to be established by remote telemedicine. This leaves veterinarians urgently asking the question, "Which technology is right for my practice?" When it comes to telemedicine platforms, there are three big buckets: basic/DIY, plug & play for human health-care providers, and premium plug & play for veterinary professionals. Let's break them down. Bucket #1: Basic DIY telemedicine This DIY bucket requires rounding up the components needed to deliver a telemedicine experience and putting them all together. Much like baking a cake, you've got to gather the ingredients, which in this case means: • an online booking platform; • a calendar to view the bookings; • a payment service; • a video-hosting software; and • chat software. Next, you put them all together to build out a great experience for …
Demystifying OSHAMarch 10, 2020When it comes to preparing for an Occupational Safety and Health Administration inspection, this checklist can help simplify the process.
