What to do with a bad online reviewJanuary 3, 2020Social media is both a blessing and a curse. Promoting your practice this way can be fast, fun, and inexpensive. But social media also provides disgruntled clients with a platform to complain publicly about you, even when the merits of their complaints are specious or entirely wanting. Negative reviews can damage your reputation, your practice's good name, and the bottom line. They also can be extremely stressful. This is especially so when the review botches your medical analysis, questions your compassion, or is otherwise just plain ugly. Here are some suggestions for handling bad reviews and for trying to prevent them altogether. 1) Provide a measured response One way to vindicate yourself and your practice is to provide a measured response to each negative review. The response might be along these lines: "We are sorry to hear you were not completely satisfied with your recent visit to our practice. We strive to provide top-notch service and the best possible care for your pet. We apologize sincerelyfor any misunderstanding and invite you to contact our practice manager so we may address your concerns." The idea is to show you are the voice of reason, the adult in the room. Keep …
The future of the cloudJanuary 3, 2020Are today’s veterinary practice management software platforms fulfilling the true promise of the cloud?
Eight (more) management mistakes to avoidJanuary 3, 2020Rather than learning from experience and making mistakes yourself, studying other leaders’ and managers’ blunders can help save you time and energy.
How to prevent no-showsJanuary 3, 2020No one likes being stood up. Why not avoid this problem before it starts?
RUSVM: Prepping a new generation of veterinariansJanuary 3, 2020Located on the west side of St. Kitts, Ross University School of Veterinary Medicine (RUSVM) has graduated more than 5,000 veterinarians since its founding in 1982. Along with knowledge of veterinary medicine, the institution arms its students with the tools necessary to combat specific challenges faced by today's animal health professionals.
Clinic design for fire protectionJanuary 3, 2020Imagine being a dog or cat locked in a kennel as a fire alarm goes off. Chances are you’d feel confusion, fear, and panic.
SAGE partnership puts comprehensive care firstJanuary 3, 2020Comprehensive veterinary care is the driving force behind SAGE Veterinary Centers and Adobe Animal Hospital’s new strategic partnership.
Creating long-term profitability through capital purchasesJanuary 3, 2020This is the conclusion of a two-part series on how capital purchases can be good for business.
Anti-nausea medication recalledJanuary 3, 2020The U.S. Food and Drug Administration (FDA) is alerting animal professionals about a recall on a drug commonly used to treat nausea and vomiting in cats.
With great power, comes great responsibilityJanuary 2, 2020Steve Dale has a new job: Avenger. Not the Marvel comic book superheroes you’re familiar with, mind you. He saves the day by being a veterinary mythbuster.
