VPN Plus+ ExclusiveTech Talk: A case against Arizona's 'hours vs education' billFebruary 5, 2026By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTESCritics of SB 1144 emphasize workforce shortages are real but argue they should be addressed through solutions that strengthen, rather than weaken, professional standards. Proposed alternatives include increasing wages and benefits, expanding access to accredited programs, offering tuition assistance, improving workplace conditions, and developing structured apprenticeship models that complement formal education.
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VPN Plus+ ExclusiveEight annoying new client questions and demandsJanuary 7, 2026By Patty Khuly, VMD, MBAHonestly, there’s not much more we can do except behave empathetically, even when we want to throw our stethoscope across the room and storm out. Indeed, after my third ivermectin conversation last week I nearly lost it. The pause was long and uncomfortable but I recovered and explained the research. I even invited them to hit up Chat GPT for advice on the subject.
VPN Plus+ ExclusiveTech Talk: What new vet tech hires need most in their first 90 daysDecember 24, 2025By Beckie Mossor, BIS, MPA, RVTThe truth is simple: early success for new credentialed veterinary technicians isn’t about toughness; it’s about thoughtful, compassionate structure. When we build systems that honor what new grads truly need, we don’t just retain employees: We build empowered professionals who stay, grow, and ultimately become the mentors the next generation deserves.
VPN Plus+ ExclusiveWhat do you tell clients who complain about prices?December 16, 2025By Patty Khuly, VMD, MBASure, it’s complex, multifactorial, and not any one individual’s doing. I get this, but I absolutely believe it will be our profession’s undoing. Moreover, it’ll happen partly because we as veterinary professionals have all been at least a little guilty of willingly participating in the process.
VPN Plus+ ExclusiveTech Talk: The healing power of hobbiesNovember 20, 2025By Beckie Mossor, RVTThe industry discusses “work-life balance,” but maybe that is not the right metaphor. Balance implies equal weight, a delicate scale constantly tipping. What if instead the goal was integration, bringing one’s whole self to work and life outside of it?
VPN Plus+ Exclusive'How' (not 'will') AI replaces veterinariansNovember 12, 2025By Patty Khuly, VMD, MBAMuch virtual ink has been spilled on the subject of AI’s threat to our professions. Whether we’re discussing computer engineering, accounting, or the allied medical professions, the promise of change is upon us. Artificial intelligence has substantially changed us already. The question is: Will it merely alter our job descriptions…or pull the rug out from under us altogether?
VPN Plus+ ExclusiveTech Talk: 90-day playbook to change your practiceOctober 23, 2025By Beckie Mossor, MPA, RVTKeep tests “small, reversible, and observable.” As teams become more flexible with change, it may be successful to run two micro-experiments to examine potential solutions. This also helps teams become critical of assessing what works as much as what does not.
VPN Plus+ ExclusiveFrom Marlboro Men to Barbie pink: the gender flip in vet medSeptember 17, 2025By Patty Khuly, VMD, MBAWe all know it’s true: Some clients won’t take advice from women the same way they would from men. Within the profession, gender balance might even help alleviate burnout: With more diverse problem-solving approaches, team dynamics improve, and everyone’s burden gets lifted.
VPN Plus+ ExclusiveTech Talk: No seat at the table causes real harmAugust 28, 2025By Beckie Mossor, MPA, RVTn the case of complaints and discipline hearings, credentialed veterinary technicians are faced with the opinion of only one of their peers, unlike veterinarians, who are judged by a panel of their peers. This imbalance or complete lack of representation disrupts true advocacy and further entrenches a system where credentialed technicians are seen as subordinate rather than collaborative professionals.
VPN Plus+ ExclusiveTech Talk: Why 'veterinary technician' deserves protection—now more than everJuly 23, 2025By Beckie Mossor, MPA, RVTNAVTA President on why "veterinary technician" title protection is not a superficial concern: Title misuse impacts patient safety, public trust, professional retention, and ultimately, the sustainability of veterinary healthcare teams. If we, those who hold the credential do not protect, respect, and correctly use our own title within veterinary culture, how can we expect pet owners, legislators, or even our peers in human healthcare to understand its meaning and importance?
