Feline-friendly tactics help boost the bottom line

Eighty-two percent of Cat Friendly Practices have seen an increase in feline visits, AAFP says

Refining the cat-handling skills of team members can help get feline patients through the door and on an exam table.

This is according to the American Association of Feline Practitioners (AAFP), which recently published the results of its 2019 Cat Friendly Practice (CFP) survey.

Established by AAFP and the International Society for Feline Medicine (ISFM), the CFP program is a global initiative aimed at improving the health and welfare of cats by reducing stress for the animal, its caregiver, and veterinary teams.

The survey, which polled 523 CFPs, saw a 98 percent satisfaction rate among participating practices. Further, 82 percent reported seeing increased visits from cat patients since implementing the program, which they attribute to improved feline handing, and 78 percent said they had seen a boost in revenue.


  • 97 percent said they would recommend the CFP program to other veterinary professionals;
  • 91 percent reported an improvement in feline knowledge and care among practice staff;
  • 90 percent said the program had positively impacted their team dynamic when handling, treating, and caring for cats;
  • 78 percent received positive feedback from clients on being a CFP;
  • 77 percent gained new feline patients due to their CFP designation; and
  • 60 percent reported a reduction in personnel injuries when handling cats.

“Implementing just a few simple, cat-friendly strategies can make a huge difference in the experience for the cat, caregiver, and your entire veterinary team,” says Heather O’Steen, CAE, chief executive officer of AAFP.

“CFPs are improving the feline veterinary experience for the cat and caregiver.”

For more on the CFP program, click here.

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