#client relations

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Boomers, gen-xers, millennials, oh my!

February 1, 2023

When discussing management methods and styles, generational differences are often overlooked, but can be a huge asset to encouraging teamwork. Indeed, the backbone of the veterinary field is teamwork, so becoming knowledgeable about how individual teammates think and interact will be a benefit to management.

Education Center - Sponsored

Tips to Facilitate Effective Weight-Loss Conversations

by • Nestlé Purina

Weight-loss programs that focus on traditional caloric restriction and physical activity may not be appropriate or successful for all families. Incorporating strategies that enhance and support the family-pet relationship can help you create a customized—and successful—plan.

A look inside the open-hospital model of veterinary care

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A look inside the open-hospital model of veterinary care

August 5, 2022

By Brennen McKenzie, MA, MSc, VMD, cVMA

One approach I have experienced and believe deserves greater study and broader adoption, is the open-hospital model.3For most of my career, I have worked in a hospital that encourages clients to be with their pet at any time while they are in our care, whether in the exam room for a routine checkup, hospitalized in the ICU, and even during dentistry, surgery, or other invasive procedures.

Re-earning client trust by leading down the chain of command

March 28, 2022

Nothing builds or destroys a client’s trust like a veterinary team available (or not available) when a pet is in crisis.

What is the true cost of firing bad clients?

February 1, 2022

The veterinary client patient relationship, or VCPR, is the basis on which we pretty much function in veterinary medicine. The American Veterinary Medical Association (AVMA) has defined the VCPR for both the client and the veterinarian.

What millennial pet parents want from us

January 5, 2021

Successful veterinarians who practice in major metropolitan areas will agree millennial clients can be readily pressed into veterinary practice gemstones.

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