The case for practicing clinical communicationJanuary 13, 2025Dr. Greg Bishop opines on the importance of communication in veterinary medicine and how it impacts your practice.
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Humanizing your practice digitallySeptember 13, 2023As more pet owners turn to the internet to find and research veterinary clinics, your practice's online presence is crucial in creating a positive and lasting impression.
Communication strategies for delivering bad newsDecember 17, 2022While there’s no good time for conversations around complicated diagnoses, the holidays can bring emotions to a higher pitch with the added stress, worry, and pressure that comes this time of year–for pet owners and veterinary care teams alike.
VPN Plus+ ExclusiveHearing is a sense; listening is a skillApril 21, 2022I considered myself a good listener, but here I was forced to recognize my skills at listening needed improvement. Armed with a very personal goal, I set to work. Here is the bounty of my labor.
Cats 'read the room' better than one might thinkDecember 7, 2021While dogs are often celebrated for their cognitive abilities, new research suggests cats might, too, be nuanced communicators.
The ABCs of transforming workplace cultureJuly 9, 2021What does it mean when you say toxic workplace? Meriam Webster defines toxic as “extremely harsh, malicious, or harmful.”
How to work with difficult peopleMay 21, 2021Difficult people and conflicting situations do exist in the workplace and in our lives, this is a “normal” daily occurrence. Understanding how to properly deal with these people can be especially tricky when they are your coworkers.
Video: Tips for opening communication in the clinicNovember 11, 2020They say there is power in language—and, as expected, this notion is especially true in the workplace. This strength of words (or lack thereof) was evident in the results of our recent reader poll.
Effective team meetings: How to identify themNovember 11, 2020Veterinary team meetings are a great way to disseminate information, ensure everyone is on the same page, build trust, and improve communication between team members and departments.
VPN Plus+ ExclusiveA captive audience: The power of digital communicationOctober 20, 2020I usually get the same answer when I ask what the biggest issue in the veterinary practice is: Communication. Most, if not all, problems within a practice or any business really stems from poor communication. Poor team, poor client, or poor owner/manager communication. The effects COVID has had on communication between clients and the practice has been dramatic to say the least. So how can we connect to our disconnected clients and improve communication? How can we use our social media platforms to bring our clients into the fold of the practice all while being online? Social media can be bittersweet for many veterinary practices. The time and effort it takes to plan and post good quality content is generally the biggest and most common hurdle. Some practices have turned to keeping clients informed on changes and updates by posting to their website, but often overlook their social media pages. Last March, everyone faced a major communication hurdle and in a lot of ways, digital communication was the primary method people used to stay in touch. Veterinary practices had to pivot quickly and adopt lots of new ways of delivering patient care and good client communication. They turned to video, …
