VPN Plus+ ExclusiveFront desk fallout: why CSRs burn out fasterMay 13, 2025CSRs carry the emotional weight of client expectations and often deal with the fallout of complex or even abusive interactions. In addition to the increasing demands of digital communication—answering emails and texts, managing online reviews, and fielding social media messages—it becomes clear the role of modern the CSR is highly complex.
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New initiative honors veterinary customer service representativesJanuary 2, 2019Veterinary client service representatives (CSRs) across the U.S. are being recognized for their role in the animal health industry.
