VPN Plus+ Exclusive'Radical transparency' in vet med: embracing a new era of closeness with clientsFebruary 15, 2023By Patty Khuly, VMD, MBAInstead of becoming correspondingly friendly, open, candid, and clear, we have erected barriers to these. Artfully constructed, tech-centric walls may well suit the science, but I would argue they ill-become most modern client-patient relationships.
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Stop hiding patient care "in back"September 12, 2018While consulting at one practice, I observed client after client challenge receptionists over fees for exams and other professional services. The high-volume hospital performed exams, gave vaccines, and delivered other services in the treatment area in the interest of efficiency. Conducting professional services behind closed doors left pet owners questioning charges. Some even wondered whether their pets were really vaccinated.
What horse owners want from youFebruary 6, 2018In human medicine, patient satisfaction surveys are commonly performed to improve patient care and experience. Although not necessarily related to improved patient outcomes, medical patient satisfaction surveys can provide useful insights into different aspects of a healthcare business, including personnel, facilities, and procedures, and identify areas that need improvement.
How a clear mission can spur purposeSeptember 20, 2017You and your team members may feel like hamsters on a wheel, constantly spinning, with no vision beyond the daily routine. I imagine you are satisfied with providing daily care to patients, because that’s what we do as veterinary professionals.
