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Fireside Chats: Managing angry clients

September 28, 2021

Ericka Mendez, DVM, covers Jedi mind tricks to help you face an angry client. Share them with your team and together learn how to handle the dark emotions that can linger.

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Bye to precise portions. Hello to weight loss in cats.

88% of pets lost weight with Hill’s Prescription Diet Metabolic Feline. It works with each cat’s unique metabolism and helps avoid weight regain after weight loss.

Having trouble collecting on payments?

September 22, 2021

If your veterinary practice is struggling to collect outstanding client bills, you are not alone.

Pet insurance popularity increases post-pandemic

September 22, 2021

The onset of the COVID-19 pandemic and subsequent lockdown resulted in a pet adoption boom. This increase in pet ownership led to an increase in the number of pet insurance policies sold in the U.S.

COVID recovery requires another pivot in veterinary business operations

September 22, 2021

Remote patient care has some advantages and many clients like the convenience. Is it right for everyone?

Maintaining a smartly stocked pharmacy

September 22, 2021

We live in an era of convenience. Clients want instant gratification and products delivered to their doorsteps.

Hindsight on suicide prevention from the trenches

September 22, 2021

What would we give to go back in time and make changes? Or what do we wish we knew about suicide prevention when we started in our careers in veterinary medicine?

Farewell, and my best management advice

September 22, 2021

Your patients, your clients, your team, and your family will thank you for taking care of yourself.

Testing assumptions related to biases

September 20, 2021

When have you questioned your reasoning for something because the decision no longer aligned with a shifting belief or values?

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How to properly utilize your techs

Hacks from the hive mind

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COVID-19

K-State licenses technology for coronavirus, norovirus compounds

Bronx Zoo tiger tests positive for COVID-19

Support shelters get $400k shot in the arm

Prioritize empathy amidst COVID-19, social media strategists say

Check in with new owners to prevent surrenders

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