Designing your surgical suiteApril 8, 2024Good surgery suite design can aid in better ergonomics for surgeons, and, in some cases, improve a provider’s stamina to an extent that it allows them to accept more appointments.
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What vet medicine can take out of a military playbookMarch 20, 2024Over the past decade or so I've witnessed the rising popularity of a practice style I've snarkily termed "frogmarched" vet care; To force (someone) to walk forward by holding and pinning their arms from behind. In its most effective manifestation, clients are shuttled through a scripted process involving rapid-fire assessments and minimal human interaction. The goal is to increase productivity and maximize profitability by minimizing time-consuming client-staff interactions. In this way, patients are attended more quickly, and clients' wait times are curtailed. Here is how it works in emergency care settings, where it is most often employed: Upon presentation, receptionists immediately convey basic client and patient details to triage technicians, who then assess the patient, confer with the attending veterinarian, devise a plan, present it to the client (via vet or tech), and provide an estimate (via reception or tech). Reception will collect payment or ensure a quick AMA kiss-off if the client is unable or unwilling to comply with the terms proposed. This way, clients are effectively vetted for financial enthusiasm and capacity up front with minimal in-person interaction, so the clinic avoids unduly expending limited space and personnel resources on less profitable cases. When deployed to perfection, this …
Utilizing a gold standard infection control protocolMarch 16, 2024It is important to recognize the risks within your practice, have the appropriate disinfectant and PPE for the biosecurity level of the environment you are working in, and have continuous team training on infection control.
The next generation of practice ownershipMarch 15, 2024Practice ownership options vary by degree of partner involvement, risk tolerance, veterinarian income upside, work-life balance potential, capital requirement, and, ultimately, span across a unique set of potential independent ownership and partnership paths.
Four mistakes conference goers makeMarch 11, 2024Your investment of the registration fee, travel, meals, and time away from your practice could be costly if you make these post-conference mistakes
Shared expectations of veterinarians and owners outlined in new equine care guideMarch 8, 2024The resource follows recent American Veterinary Medical Association (AVMA) data showing nine out of 10 veterinarians faced negative or escalated client interactions in the past year
Enhancing veterinary care through modern connectivity solutionsFebruary 28, 2024By embracing modern connectivity solutions, veterinary practices can enhance their efficiency, improve client communication, and, most importantly, provide higher-quality care to patients.
Adoption, sentiments around AI use in the practice focus of recent studyFebruary 20, 2024Digitail, in partnership with the American Animal Hospital Association (AAHA), explored the industry’s perception around the adoption of artificial intelligence in veterinary medicine
Is your practice ready if disaster strikes?February 16, 2024No matter where you are, your veterinary practice may be at risk of being damaged, destroyed, or temporarily closed at some point due to a natural disaster. Learn how you can prepare your practice for such occurrence.
How to get more exam rooms and revenueFebruary 6, 2024Reward yourself with a new exam room that can be used for doctor and technician appointments and other medical services.
