#practice management

How to make online reviews work for you

May 29, 2023

Online reviews are essential to every business, and veterinary clinics are not exempt. Many practices know the majority of their clients are driven through emergent care appointments by frantic or concerned pet owners who see a change in behavior or health and need to get on the schedule as soon as possible.

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How to charge for technician appointments

May 29, 2023

Struggling with doctor shortages? Using technicians as physician assistants is a solution—your practice can shift up to 20 percent of appointments from doctors.

Do you know how to handle drug disposal?

May 25, 2023

How many of you have outdated drugs within your hospitals? Have you poured an expired bottle of a liquid medication into a kitty litter to dispose of it? Or maybe just dumped them in the garbage?

Five ways to improve email reminders

May 19, 2023

Your hospital relies on email reminders as a highly effective and inexpensive tool to reach thousands of clients. Without a marketing strategy, your emails may be underperforming.

How to do your part with One Health

May 9, 2023

Practicing a collaborative approach can best ensure human public health, wildlife conservation, domestic animal health and welfare, and environmental resilience.

Managing the practice’s finances

April 21, 2023

Successful management of your practice starts with your accounting software. Whether you are a new or seasoned practice owner or manager, having an accounting system you can trust is a must.

Practicing flexible and accurate thinking

April 20, 2023

Improve your thinking process in three easy steps: recognition of thinking traps, reflection using the Cognitive ABC model, and development of an agile and focused mind.

Handling unrealistic client demands

April 19, 2023

It’s impressive, really, the extent to which we can unwittingly create client monsters by actually upping the quality of our care.

What to expect with your first job

April 18, 2023

Recent veterinary graduates have a lot to offer. With solid experience in their first jobs, they can grow into exceptional doctors.

Introducing telehealth to your practice

April 17, 2023

Just as telehealth is becoming a normal and expected option for care in the human world, many consumers expect the same is available from their veterinary medical teams.

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