Polishing the diamond in the roughFebruary 8, 2023Have you ever worked with someone on a team or met someone during an interview who you knew immediately would be a sparkling diamond? It never gets old! Creating an environment that allows for polishing a diamond can be so beneficial to the individual team member and the practice.
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The importance of team transparencyDecember 13, 2022Pointing out how their specific roles impact the profit and loss statement not only increases understanding, but also encourages your team to take ownership of their role in each area.
How to retain staff during tough timesDecember 9, 2022Building a talented and long-term team is the greatest challenge that hospital owners and managers face. How can you keep the team you have? The answer is simple: Give them careers, not dead-end jobs.
Knowing your limit and working within itOctober 6, 2022Toxic environments do not just “happen.” They do not just blow in with the season like hay fever and cause everyone in their path to have stuffy heads, irritability, and contagiously bad attitudes. No, toxic environments are grown and nurtured—mostly from neglect. Veterinary teams are comprised of individuals; we might neglect to address issues at the root of our emotions until we feel ready to explode. Toxic environments thrive where boundaries are not found.
Create the employee personal blueprintAugust 9, 2022By definition, a blueprint is a plan or template put on paper. In this case, a personal blueprint is a template created based on three-month, one-year, and three-year career and personal goals. A plan for how to achieve the goals and a place to voice what roadblocks may stand in the way. Writing down goals makes them almost tangible. It becomes a different level of commitment made by both of you—the team member and you, the manager.
Five functions of a purpose-driven teamJune 24, 2022You and your team have experienced and overcome a lot in the past two years. Be sure to acknowledge and celebrate your accomplishments! The next step is to move forward to the fundamental basics with intent. Set your sights on cultivating an innovative, purpose-driven veterinary team.
A healthy team is best for patient careMay 26, 2022When veterinary team members have advocated for their own health and well-being, then pets receive the best patient care.
Why clinic inventory is truly a team sportFebruary 17, 2022Without the cooperation of the group, inventory can quickly get away from us.
A leveraged and empowered team + improved workflow = increased revenueSeptember 13, 2021Does the thought of seeing 20 or more appointments per doctor per day invoke panic? Are you stacking 30-minute appointments in one column straight down for each doctor to avoid panic?
Is gaslighting burning your practice culture to the ground?July 13, 2021Toxic cultures suck. They suck the life out of you to manage, and the life out of our teams to live in day after day. They suck your creativity, your loyalty, your drive, your dedication.
