Raise value when you raise feesMarch 19, 2026Value perception influences buying decisions, client satisfaction, and loyalty. Learn about opportunities to communicate value.
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Lost in transcription: How accurate are veterinary AI scribes?March 10, 2026Errors in transcription can create confusion, slow workflow, and potentially risk patient care. How do we define transcription accuracy in veterinary medicine?
9 insider tips to drive dental product salesFebruary 6, 2026Here’s how to introduce dental products to improve patients’ health and your retail revenue.
Empower clients in open dialogueJanuary 28, 2026Discover how to adopt a practical and empathetic approach that empowers pet owners to feel more prepared and confident in navigating the financial aspects of pet ownership.
Reduce administrative bottlenecks with payment automationJanuary 22, 2026By streamlining billing, reconciliation, and other back-office processes, automation eases the unsustainable burden on overworked staff, allowing clinics to focus more on patient care and less on paperwork.
4 ways to fill your scheduleJanuary 20, 2026Use these strategies to fill empty slots and help ensure healthy profits for your practice.
Are you speaking your client's language?January 8, 2026Collaborative care means thinking like a partner, not a lecturer. It means meeting clients on equal grounds to achieve the maximum amount of participation on both sides. All of which means our patients receive the best possible care tailored to their unique situation.
VPN Plus+ ExclusiveEight annoying new client questions and demandsJanuary 7, 2026By Patty Khuly, VMD, MBAHonestly, there’s not much more we can do except behave empathetically, even when we want to throw our stethoscope across the room and storm out. Indeed, after my third ivermectin conversation last week I nearly lost it. The pause was long and uncomfortable but I recovered and explained the research. I even invited them to hit up Chat GPT for advice on the subject.
3 ways to strengthen senior pet remindersDecember 16, 2025Are your senior patients staying on schedule for wellness visits? With wellness visits declining, veterinary teams can use these three strategies to strengthen reminders for clients and ensure pets age seven and older receive timely care.
9 ways to create moments of caringNovember 18, 2025In this month's column, Wendy Myers shares practical tips you can implement in your clinic to create moments of caring that impact patient care and client loyalty.
