Unlock happiness—meet client expectations, great and smallJune 6, 2025Dr. Greg Bishop cracks the code to client (and vet) happiness: Triage the gap between expectations and reality and limit the suffering experienced by dissatisfied clients.
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Unlocking efficiency: How to lead and empower teams to embrace new technologyMay 13, 2025Learn how you can leverage digital solutions to create a more positive environment for everyone—veterinary teams, support staff, pet parents, and, most importantly, pets.
Building trust: The key to better veterinary careMay 12, 2025Dr. Greg Bishop explains how clear communication and emotional awareness can help establish trust and improve client compliance, patient interaction, and practice efficiency.
Get lapsed patients backMay 6, 2025In her column this month, Wendy S. Myers shares tips on how to re-engage your clients to improve patient and practice health.
Bad news bearers: Delivering tough conversations in the practiceApril 21, 2025Learn how to tackle difficult conversations with clarity, empathy, and a little bear-sized bravery in Dr. Greg Bishop’s latest take on veterinary communication.
How to engage clients in parasite conversationsApril 3, 2025Strengthen your parasite protection messaging to keep more pets safe. Explore key touchpoints to effectively engage pet owners and boost compliance.
Digital convenience impacts client retention, study showsMarch 17, 2025Findings from the recent Pet Parent Research Report highlight how expanding digital engagement is essential for retaining clients, improving the practice.
8 tips to extend post-conference experiencesMarch 5, 2025Learn how you can make your veterinary conference experience last—leave with knowledge, connections, and inspiration that go beyond the event.
6 ways to engage clients over the phoneFebruary 4, 2025This feature explores practical tips to help every team member build meaningful client connections over the phone.
Leveraging quality-of-life tools to help improve compliance, better outcomesJanuary 28, 2025Learn how you can equip your team with a standard assessment and communication tool to better serve pets and pet families in this especially intricate phase of their pet’s life.
