The power of emotional intelligenceJanuary 8, 2024Every veterinary team member is a brand in and among themselves, interacting with clients and colleagues in person and digitally. In that context, possessing some measure of emotional intelligence holds remarkable significance.
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Navigating caregiver burdensJanuary 3, 2024Addressing and reducing the numerous burdens associated with long-term care plan can help improve the quality of life of the owner, the pet, and the veterinarian involved.
California law allows veterinary telehealthJanuary 3, 2024The Assembly Bill 1399, signed into law by Gov. Gavin Newsom in October 2023 to allow licensed veterinarians to practice via telehealth, has taken effect on Jan. 1st 2024
How referrals impact client perceptionsJanuary 2, 2024Collaborative care in veterinary medicine involves multiple teams working together to provide the highest quality, most expedient and compassionate care for pets facing more complex diseases.
Tips on how to get your schedule backDecember 29, 2023Client service representatives (CSRs) and veterinarians need to create guardrails that let them organize patient care for efficiency. Here are top strategies that may have you sighing with relief, too.
Handling 'snowflake' clients (not a 'how to' guide)November 27, 2023The most widely accepted definition for the slang term, “snowflake” is: “A very sensitive person. Someone who is easily hurt or offended by the statements or actions of others..."
Insurance talk for every life stageNovember 15, 2023Personalizing the pet insurance conversation for each stage of the pet’s life can resonate more deeply with the client and drive them toward action—and it does not have to be complicated.
A peek behind the lab service curtainNovember 14, 2023Vendor management is not yet a common term in veterinary business, yet is an integral part of everyday practice. Managing and balancing vendor costs with value received is critical, but knowledge and successful strategies are often quiet, internal secrets.
5 steps to shorter, effective scheduling callsNovember 8, 2023Client service representatives spend four to six hours a day on scheduling tasks. With staff shortages and high call volumes, they need to shorten and make calls more purposeful.
Pet owners believe in-person care is 'best,' survey showsNovember 7, 2023The American Veterinary Medical Association’s (AVMA) 2023 Pet Owner Attitude Survey finds demand for veterinary care is ‘normalizing’ and returning to ‘pre-pandemic levels’
