Handling 'snowflake' clients (not a 'how to' guide)November 27, 2023The most widely accepted definition for the slang term, “snowflake” is: “A very sensitive person. Someone who is easily hurt or offended by the statements or actions of others..."
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Insurance talk for every life stageNovember 15, 2023Personalizing the pet insurance conversation for each stage of the pet’s life can resonate more deeply with the client and drive them toward action—and it does not have to be complicated.
A peek behind the lab service curtainNovember 14, 2023Vendor management is not yet a common term in veterinary business, yet is an integral part of everyday practice. Managing and balancing vendor costs with value received is critical, but knowledge and successful strategies are often quiet, internal secrets.
5 steps to shorter, effective scheduling callsNovember 8, 2023Client service representatives spend four to six hours a day on scheduling tasks. With staff shortages and high call volumes, they need to shorten and make calls more purposeful.
Pet owners believe in-person care is 'best,' survey showsNovember 7, 2023The American Veterinary Medical Association’s (AVMA) 2023 Pet Owner Attitude Survey finds demand for veterinary care is ‘normalizing’ and returning to ‘pre-pandemic levels’
The future of vet med in a multicultural worldNovember 1, 2023Being a capable veterinarian is not just about having well-honed clinical skills or encyclopedic medical knowledge—it is also about effective communication with a multicultural clientele.
From vision board to visionary practiceNovember 1, 2023Mike Cao, DVM, shares how the Irvine Valley Veterinary Hospital (IVVH) remains unique in the growing arena of corporate-owned practices.
Bettering the emergency vet through disruptionOctober 31, 2023Communication increases trust and promotes satisfaction among everyone in the practice. Emergency clinics need to listen and enact changes that shift the industry for the better.
5 Questions With... Rena Carlson, DVM, president of AVMAOctober 26, 2023The American Veterinary Medical Association (AVMA) president shares more about her leadership style, the changing landscape of the veterinary industry, and the association’s current key areas of focus.
6 policies for healthy client relationshipsOctober 24, 2023Policies let clients know how to interact with your team. Take helpful steps for healthy, long-term client relationships.
