10 things you need to purge from your vet hospital right nowAugust 9, 2016As I travel around, performing surgery at different clinics, I am sometimes surprised to see things with a fresh pair of eyes that the owner and the staff don’t seem to notice at all. Keep in mind that I work with smart doctors, so the list below does not reflect their quality as clinicians.
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Assessing your veterinary practice's leadershipAugust 3, 2016Alongside the importance of your expertise in veterinary medicine is your ability to lead and manage a well-run business. I was recently reviewing Karen Parker’s book “A Practical Guide to Performance Appraisals,” which is about performance appraisals for veterinary practice employees.
Why is veterinary nutrition different?August 1, 2016When most people go to the veterinarian it is assumed the veterinarian is trained in the skills that are needed. Graduation from a veterinary curriculum means “trained and ready to serve your pets.”
Are you creating "experience appointments?"July 29, 2016I used to hate to go to the auto dealership. It was either boring or stressful, depending on the day. Now I look forward to my car’s maintenance appointments. What made the difference? The auto dealer created “experience appointments.”
How well do you manage your time?July 27, 2016According to a recent worldwide study of 1,500 executives by the consulting firm McKinsey and Co., less than 10 percent of respondents were “very satisfied” with their allocation of time.
Why you should fight pet fright with Fear Free vet practicesJuly 25, 2016Imagine a world where every patient you see is relaxed and unafraid, where the animal stands calmly for a blood draw or willingly lies down for a radiograph.
All about no call, no show employees job abandonment in the vet practiceJuly 25, 2016When an employee is absent from work without notifying the employer, it’s commonly referred to a “no call, no show.” Related to this is “job abandonment,” which occurs when an employee has no intention of returning to work but fails to notify the employer.
Tips to buy a veterinary practiceJuly 13, 2016Veterinary medicine can be a satisfying career, but there is a distinct difference between the experience of working as an employee vet and as an employer vet. For those considering the latter, an important question for self-reflection is, “Why am I considering it?”
How to build urgent care slots at your vet practiceJuly 12, 2016You suffered through a crazy Monday morning of sick-patient exams, followed by an empty Thursday afternoon. Why is the schedule so erratic? Receptionists need to reclaim control of the appointment book and guide clients toward specific exams rather than letting them choose.
6 scheduling secrets for veterinary receptionistsJuly 12, 2016A frustrated veterinary receptionist emailed me looking for solutions to her clinic’s scheduling nightmares. The three-doctor practice double-books veterinarians most days, must sometimes turn away sick patients and has exhausted employees.
