How to handle negative online reviewsApril 11, 2022Reviews are a powerful tool in the business world. They can be gifts our clients offer to help in our efforts to reach a wider audience.
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Who is the real Marty Becker?April 11, 2022We all know, “First, Do No Harm” is part of the Hippocratic Oath, but I would like to take some literary license and expand this to, “First, Do No Harm To Thyself.”
What to tell clients when you raise pricesApril 8, 2022Clients will be more comfortable with small, steady increments instead of large fee hikes. Most pet owners will anticipate increased costs in the future.
VPN Plus+ ExclusiveAre your employees stealing from you?March 30, 2022Veterinary hospitals are no exception when it comes to employee theft. In fact, due to our “family like” environments, we are likely to experience theft in our hospitals because we trust everyone and do not always have safeguards in place. These are four main types veterinary hospitals might experience: embezzlement; theft of inventory, equipment, or services; time clock theft, and theft of benefits.
Coping with shockingly bad client behaviorMarch 28, 2022Everything has changed. Whether we are still curbside or taking clients in one at a time, most of us are still laboring under the pandemified conditions we have been forced to adopt.
Re-earning client trust by leading down the chain of commandMarch 28, 2022Nothing builds or destroys a client’s trust like a veterinary team available (or not available) when a pet is in crisis.
The why and when to compound medicationsMarch 22, 2022Do your doctors freeze when you say, “Why don’t you have it compounded?”
VPN Plus+ ExclusiveTattoos and don'ts?March 17, 2022By Patty Khuly, VMD, MBAWe all have our views on the subject: electing to dress, cut our hair, and otherwise alter our appearance in accordance with these. Some, however, seem ever determined to impose their personal standards on others.
The team's role in the human-animal bondMarch 15, 2022The human-animal bond is at the center of all our medical interactions with clients. The bond is built through the relationship between a pet and the people within its family.
Using a holistic approach to veterinary check-insMarch 15, 2022Initiating a successful veterinary exam begins long before a client and pet enter a veterinary practice.
