What to tell clients when you raise pricesApril 8, 2022Clients will be more comfortable with small, steady increments instead of large fee hikes. Most pet owners will anticipate increased costs in the future.
Education Center - SponsoredBringing specialist level interpretation in-clinicby • Zoetis DiagnosticsImagine a busy weekday morning in a typical small animal clinic. The appointments are fully booked, the phones are ringing, and in comes Yogi, a five year old terrier mix whose owners are clearly worried.
Coping with shockingly bad client behaviorMarch 28, 2022Everything has changed. Whether we are still curbside or taking clients in one at a time, most of us are still laboring under the pandemified conditions we have been forced to adopt.
Re-earning client trust by leading down the chain of commandMarch 28, 2022Nothing builds or destroys a client’s trust like a veterinary team available (or not available) when a pet is in crisis.
The why and when to compound medicationsMarch 22, 2022Do your doctors freeze when you say, “Why don’t you have it compounded?”
The team's role in the human-animal bondMarch 15, 2022The human-animal bond is at the center of all our medical interactions with clients. The bond is built through the relationship between a pet and the people within its family.
Using a holistic approach to veterinary check-insMarch 15, 2022Initiating a successful veterinary exam begins long before a client and pet enter a veterinary practice.
Goal setting is not as difficult as you thinkMarch 7, 2022When setting goals, a framework like SMART may help structure the path to achievement.
