VPN Plus+ ExclusiveThe year of angry clientsJanuary 14, 2021By Patty Khuly, VMD, MBADr. Khuly shares the challenges of angry clients in the year of COVID.
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What millennial pet parents want from usJanuary 5, 2021Successful veterinarians who practice in major metropolitan areas will agree millennial clients can be readily pressed into veterinary practice gemstones.
VPN Plus+ ExclusiveNew year, new you?December 23, 2020By Patty Khuly, VMD, MBAEight strategies and reslouctions for work/life balance in veterinary medicine.
VPN Plus+ ExclusiveReducing HAIs in the practiceDecember 11, 2020Animal patients are also at risk for hospital-acquired infections after surgery. Keys to prevention include cleaning and disinfecting common areas around the clinic, not just exam rooms and surgery tables.
VPN Plus+ ExclusiveRewire fixed ideas to ease personal torment over euthanasiaDecember 3, 2020Learn tips to focus your mindset on the positive aspects of euthanasia to boost your well-being.
Team member dynamics: Six things I've learned in six years of practice ownershipNovember 26, 2020About five years back, Dr. Khuly raved about practice ownership in this very column. While still bullish on practice ownership, she says she no longer has reason to gush.
Veterinary medicine evolving as new professionals enter workforceNovember 26, 2020Experienced workers are retiring, leading to a significant shift in “mindset and culture,” AVMA economic report says.
The price is right: How preventive care pricing can boost your practiceNovember 25, 2020Preventive care diagnostics can help in identifying abnormalities sooner when treatment options are greatest.
The personal touch: How digital communications can help boost client loyaltyNovember 25, 2020While vague customization has its benefits, clients are looking for a genuine and meaningful connection with their pet health-care provider.
Getting your clients to opt for treatment every timeNovember 25, 2020You chose the correct workup. You determined the proper diagnosis. You laid out the treatment plan. Yet, your client declined to move forward. How could they do that to you?
