How veterinary practices can improve client retentionNovember 8, 2018With pet ownership reaching record-highs in the U.S, there’s plenty of opportunity for small veterinary practices to increase revenue. But many practice owners are finding it difficult to compete in an increasingly crowded marketplace.
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Want greater compliance? Tell, don't askNovember 6, 2018Sometimes, wishy-washy conversations may cause clients to dismiss necessary follow-up care and medication refills, putting patient care and practice revenue at risk. Pet owners expect clear, specific guidance from your veterinary team. Here are common compliance blunders and how to correct them.
Electronic surveillance in the veterinary settingNovember 6, 2018A veterinary practice owner in Pennsylvania was recently charged with 10 counts of violating the state wiretapping law by secretly recording workplace conversations. If convicted, the practice owner could be imprisoned for up to seven years and be required to pay a fine of up to $15,000 for each offense. At the practice owner’s arraignment, bail was set at $25,000.
Mind map to solve problems visuallyNovember 6, 2018Mind mapping is a creative way to brainstorm, strategize, and even learn something new. The term mind mapping was created and trademarked in the 1960s by Tony Buzan, a leading British brain expert who authored more than 100 books. The thought process facilitated by mind mapping allows your brain to work in a more natural fashion.
Strategies for holiday season sanityNovember 5, 2018The holiday season is filled with hustle and bustle. While some might take delight in these exciting times, others may become overwhelmed. Tranquility can be found in the upcoming weeks if you know where to look for it. Decreasing your personal stress, showing gratitude, and actively seeking stress relievers for your team are just a few areas where small changes can make a big difference.
Treat your techs rightOctober 16, 2018What do your nurses think of you? Are you considered a close friend? A mere coworker? A constant threat? A walking liability? A hopeless disaster? A good ole’ boy or gal? A welcome ally? A dreaded boss? A paycheck signer? A trusted confidant? Here are 20 tips you can use to show your gratitude and appreciation for your hardworking nurses.
Five steps to five-star client serviceOctober 11, 2018When your clinic provides an extraordinary client experience, which entails taking that extra step to help clients and their pets feel welcomed, supported, and understood, there’s no doubt your team is going above and beyond expectations.
Morning huddles: Little effort, max resultsOctober 10, 2018While some dread attending yet another meeting, others enjoy daily get-togethers. Daily, you might wonder? Yes. Daily, brief morning huddles can save time and improve practice communication and culture.
Pathway Vet Alliance hospital network expansion continuesOctober 9, 2018Pathway Vet Alliance, a national veterinary management group, has added 15 new veterinary practice locations across California, Texas, New Mexico, Illinois, New Hampshire, New York, Washington, and Arkansas. "Throughout this year we've remained committed to expanding our network of hospitals to new communities across the U.S. These efforts have allowed us to help more pets and provide pet owners with unparalleled care options," said Stephen Hadley, DVM and CEO of Pathway Vet Alliance. "We have exceeded our own expectations during the third quarter and hope to continue this success as we close out this year." The veterinary hospitals recently acquired by Pathway will benefit from the additional support, education opportunities, and resources Pathway offers while retaining their original team of veterinarians and veterinary professionals. Pathway is continuing to hire new team members at their headquarters in Austin and other locations in light of current growth and expected acquisitions during this year's fourth quarter. For more information, visit the company's website.
Breaking up is hard to doOctober 9, 2018The idea of owning and operating a veterinary practice with a 50-50 business partner can be pretty enticing. The two of you will share the financial burden, split the profits, and offer clients complementary professional services. You will become the closest of colleagues and the best of friends. And when difficult decisions need to be made, you will be each other’s trusted sounding boards.
