VPN Plus+ ExclusiveFireside Chats: Managing angry clientsSeptember 28, 2021Ericka Mendez, DVM, covers Jedi mind tricks to help you face an angry client. Share them with your team and together learn how to handle the dark emotions that can linger.
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VPN Plus+ ExclusiveVideo: Tips to working with clients who have mental health conditionsSeptember 15, 2021Sarah Hoggan, DVM, expands upon her previous VPN Plus+ article with a video on guidelines practitioners can use to make appointments with clients who have mental health issues more productive and compassionate for all involved.
VPN Plus+ ExclusiveA new way to go green: mentor a recent graduateSeptember 9, 2021New graduates are excited, full of energy, and really want to make a difference. When you hire them, you have the opportunity to shape their veterinary skills and teach them how to be a good doctor. Even though they will take more of your time in the beginning, they are also eager to do a good job and to prove themselves.
VPN Plus+ ExclusiveManaging pet loss grief and sadnessAugust 19, 2021There are techniques we can use within the practice to help prevent euthanasia and pet deaths from harming or causing long-term fatigue in clients and ourselves. One of those ways is by helping join pet owners in their grief without internalizing their trauma for ourselves. We need to remember we are not grieving for that pet in that moment, but instead we are empathizing with that owner’s sadness.
VPN Plus+ ExclusiveA practical guide to compassionate care, for all parties involvedJuly 15, 2021If someone with a mental health condition brings you their animal for help, they are doing the best they can by their pet. It is our professional responsibility to rise to the challenge.
VPN Plus+ ExclusiveHow to build or buy a vet practice even when you don't want to be a practice ownerApril 15, 2021By Patty Khuly, VMD, MBAFinancially savvy new grads often share homes, apartments, and even cars. Why not band together to build or buy a practice? This arrangement isn’t as common as it once was, and yet it’s more necessary than ever. This model can work for veterinarians in different stages of their careers, as well.
Tips on how you can say no with graceMarch 16, 2021Saying “no” is an art form; it takes time and practice to perfect your toolkit. Regardless of how you say it, do it politely, firmly, and honestly.
Have clients gone COVID crazy?March 1, 2021Many people are fed up with stay-at-home orders, indoor dining disappearing, and freedoms lost during the pandemic. Clients may feel like grounded teenagers and act out with bad behavior.
VPN Plus+ ExclusiveTo 'dental month' or not to 'dental month?' February 5, 2021Veterinary technicians sound off on whether National Pet Dental Health Month is something worth celebrating.
The three Es—A strategy to win clients overJanuary 27, 2021The concept of the three Es—energy, empathy, and edification—is an important secret you can use to wow clients.
