VPN Plus+ ExclusiveHow to build or buy a vet practice even when you don't want to be a practice ownerApril 15, 2021By Patty Khuly, VMD, MBA
Education Center - SponsoredBringing specialist level interpretation in-clinicby • Zoetis DiagnosticsImagine a busy weekday morning in a typical small animal clinic. The appointments are fully booked, the phones are ringing, and in comes Yogi, a five year old terrier mix whose owners are clearly worried.
Tips on how you can say no with graceMarch 16, 2021Saying “no” is an art form; it takes time and practice to perfect your toolkit. Regardless of how you say it, do it politely, firmly, and honestly.
Have clients gone COVID crazy?March 1, 2021Many people are fed up with stay-at-home orders, indoor dining disappearing, and freedoms lost during the pandemic. Clients may feel like grounded teenagers and act out with bad behavior.
The three Es—A strategy to win clients overJanuary 27, 2021The concept of the three Es—energy, empathy, and edification—is an important secret you can use to wow clients.
VPN Plus+ ExclusivePlaying monopoly with real money: How veterinarians are losing the price warOctober 30, 2020By Patty Khuly, VMD, MBA
VPN Plus+ ExclusiveWhen bad reviews happen to good veterinariansOctober 14, 2020By Patty Khuly, VMD, MBA
