Unlocking efficiency: How to lead and empower teams to embrace new technologyMay 13, 2025Learn how you can leverage digital solutions to create a more positive environment for everyone—veterinary teams, support staff, pet parents, and, most importantly, pets.
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VPN Plus+ ExclusiveFront desk fallout: why CSRs burn out fasterMay 13, 2025CSRs carry the emotional weight of client expectations and often deal with the fallout of complex or even abusive interactions. In addition to the increasing demands of digital communication—answering emails and texts, managing online reviews, and fielding social media messages—it becomes clear the role of modern the CSR is highly complex.
Building trust: The key to better veterinary careMay 12, 2025Dr. Greg Bishop explains how clear communication and emotional awareness can help establish trust and improve client compliance, patient interaction, and practice efficiency.
Empowering your front desk team with AIMay 10, 2025Discover how AI can transform front desk operations—freeing up your team to focus on client service and patient care.
How to better utilize vet techsMay 8, 2025Proper utilization of non-veterinarian team members enables better communication, trust, efficiency, and shared workloads that aid in elevating patient care in many ways.
Ditching the 'don't want list' for the 'want list'April 22, 2025Columnist, Rebecca Rose, RVT, CCC, CPEP, gives a glimpse of how veterinary professionals can shift their mindset from what they don’t want in their careers to clearly defining and pursuing what they do want.
Veterinarians as salespersons: It's retail medicine to be proud ofMarch 27, 2025In her column this month, Dr. Khuly explores the fine line between a 'hands-off' leadership and revenue-driven management in veterinary practices.
VPN Plus+ Exclusive10 lessons veterinary medicine can learn from human healthcare's biggest challengesMarch 27, 2025By Patty Khuly, VMD, MBAHuman healthcare has a lot to teach us, especially since its challenges tend to precede ours. The industry serves as a reliable sentinel for up-and-coming concerns we are likely to confront in the near future, which is what this post is all about. Although these scary prospects don’t yet keep us up all night, they are well worth contemplating as we head into the second half of the decade.
Vet tech by the numbers: A look at the 'value' of the profession through the decadesMarch 25, 2025To keep things simple, this article will reference the National Association of Veterinary Technicians in America (NAVTA.net) demographic surveys and the U.S. Bureau of Labor Statistics (BLS) for veterinary technicians.
3 steps to tidy up your inventoryMarch 24, 2025A lot has changed within practices over the years, and your inventory strategies also have to change. Let's break down the task of consolidating your inventory in three steps.
