How to build a good reputation for your vet clinic onlineJuly 24, 2017Consumers form opinions about a business fast—regardless of the level of customer service provided. In fact, studies show that 68 percent of customers form an opinion of a business by reading just one to six reviews online, and that about nine out of 10 consumers determine whether they can trust a business after reading 10 or fewer online reviews.
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Why wellness plans are great for your vet practiceJuly 20, 2017When Brakke Consulting conducted its Bayer Veterinary Care Usage Study in 2010-2011, it became clear that many pet owners wanted the opportunity to pay for routine veterinary service in monthly installments, according to John Volk, a senior consultant with the Dallas-based management consulting firm.
10 provisions that protect your veterinary client listJuly 20, 2017As a practice owner, you’ve done so much to get your business off the ground. You incurred debt, worked 12-hour days and made an unyielding commitment to client service.
How to achieve veterinary team success through synergyJuly 19, 2017At the foundation of every successful veterinary practice is a successful veterinary team made up of a kaleidoscope of colors (personalities), levels of responsibilities and passion in the care of veterinary patients and clients.
Could your veterinary records get you in trouble?July 19, 2017Dr. Jake Peregrine1 wrote the following surgery report: “cherry eye removal; excessive bleeding; Lasix/dex/pen/atropine.”
Use the 3 strikes method to deal with difficult clientsJuly 19, 2017While your team strives to create five-star experiences for every pet owner, you won’t please all clients. Do the best you can, but some clients you can do without. An American Veterinary Medical Association survey found veterinarians had been victims of cyberbulling by a 1-5 ratio.
Some states look to allow noneconomic damages against vetsJuly 11, 2017Rhode Island is considering a bill recently rejected by Maine that would allow owners the right to pursue noneconomic damages in civil lawsuits involving the inadvertent injury or death of a pet through medical care, according to the American Veterinary Medical Association.
Veterinary social work program a success for this vet hospitalJuly 6, 2017Compassion fatigue, burnout, depression and other mental health issues are big problems in the veterinary profession; suicide rates for veterinarians are extremely high too. Thankfully, this issue has veterinary school and organizations calling for more counseling and mental wellness practices in the veterinary profession.
Study: Pet owners more satisfied with clinics that play classical musicJuly 5, 2017The Journal of the American Veterinary Medical Association has released the abstract of a paper called “Effect of different types of classical music played at a veterinary hospital on dog behavior and owner satisfaction.”
The implications of being candid with veterinary clientsJune 26, 2017The duty of candor, a concept in human medicine, can be defined as a legal duty imposed on the medical practitioner to be open and honest with patients or their families when things go wrong that can cause harm.
