Talking shop with a human endodontist: Rotary and reciprocating endodontic filesJanuary 7, 2020Since many veterinary dentists are utilizing rotary and reciprocating file technology, John Lewis decided to get input from an endodontist for humans on how its use has affected his practice.
SPONSORED CONTENTThis new food helps puppies with digestive issuesHill's Prescription Diet i/d Kitten helps ease digestive upsets with food specialized for kittens, including our ActivBiome+ Digestion formula. + Learn More
Training for dental successJanuary 7, 2020Many clinics have a dedicated technician or veterinarian who is comfortable with or does most dentistry procedures. But what happens when that person calls in sick or leaves the practice?
Veterinary role in global canine health central to new campaignJanuary 7, 2020Two international animal-focused groups are collaborating resources to draw attention to the role veterinarians play in managing global dog populations and eradicating rabies.
Banfield makes suicide prevention training freeJanuary 7, 2020The veterinary suicide crisis is top of mind for many in the animal health industry, and a new initiative from Banfield Pet Hospital hopes to combat this issue head-on.
Veterinary dentistry makes great stridesJanuary 6, 2020I write this column on a return flight from Orlando, Fla., my batteries fully recharged from the energy I absorbed at the 33rd annual Veterinary Dental Forum (VDF).
Put the bite back into your dentalJanuary 6, 2020A common conversation in the aisles of a forum held in Orlando, Fla., centered on the opportunity to improve dental care at the general practice level.
Elanco divests canine ear treatment in $135-million dealJanuary 6, 2020A major player in the animal health industry has just unloaded its proprietary treatment for canine otitis externa in an all-cash deal, totaling $135 million.
Getting a handle on your controlled substances costsJanuary 3, 2020Maintaining your controlled substances can be difficult and frustrating, but it doesn’t have to be if you train your staff and implement the proper protocols.
What to do with a bad online reviewJanuary 3, 2020Social media is both a blessing and a curse. Promoting your practice this way can be fast, fun, and inexpensive. But social media also provides disgruntled clients with a platform to complain publicly about you, even when the merits of their complaints are specious or entirely wanting. Negative reviews can damage your reputation, your practice's good name, and the bottom line. They also can be extremely stressful. This is especially so when the review botches your medical analysis, questions your compassion, or is otherwise just plain ugly. Here are some suggestions for handling bad reviews and for trying to prevent them altogether. 1) Provide a measured response One way to vindicate yourself and your practice is to provide a measured response to each negative review. The response might be along these lines: "We are sorry to hear you were not completely satisfied with your recent visit to our practice. We strive to provide top-notch service and the best possible care for your pet. We apologize sincerelyfor any misunderstanding and invite you to contact our practice manager so we may address your concerns." The idea is to show you are the voice of reason, the adult in the room. Keep …
The future of the cloudJanuary 3, 2020Are today’s veterinary practice management software platforms fulfilling the true promise of the cloud?
