Knowing when and how to fire clientsApril 14, 2023In fostering a safe and positive workplace, practice managers can initiate “kindness policies” in the clinic and teach their team helpful approaches to help mitigate abusive client behavior.
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How to boost your flea and tick complianceMarch 16, 2023You advise protecting pets year-round from fleas and ticks, but pet owners average six doses per year.
Has the time come for dental month to die?February 7, 2023Could 2023 be the year dental discounts die? When National Pet Dental Health Month began in February two decades ago, its goal was to educate pet owners and fill seasonal downturns for practices. Deliberate discounts have mutated into marketing monsters for hospitals. Many practices have jampacked dental schedules from January to March to accommodate the demand.
Five need-to-know timesavers to help speed up surgical check-insJanuary 9, 2023Talk with your team about ways to streamline surgical admissions and set clear expectations for clients. You and your clients deserve smooth, efficient check-ins and procedures.
How to retain staff during tough timesDecember 9, 2022Building a talented and long-term team is the greatest challenge that hospital owners and managers face. How can you keep the team you have? The answer is simple: Give them careers, not dead-end jobs.
How to be the boss of your own scheduleNovember 24, 2022Stop letting clients tell you when they want appointments. Be the boss of your schedule. A smart scheduling strategy is to pre-block two appointment types in your daily schedule template: checkups and urgent care.
Fed up with phone tag? Text insteadOctober 6, 2022There is a way to end your frustration with unreturned calls and phone tag. Turn your callbacks into “textbacks.” Texts rarely go unread or unanswered. Ditch the 10-minute task of calling and leaving a voicemail. Replace it with a two-minute text. Create templates in your texting platform for these common responses:
How to organize your dental scheduleSeptember 6, 2022Talk with your team about ways to streamline admissions, budget procedure time, and set clear expectations for clients. You and your clients deserve smooth, efficient check-ins.
Seven strategies to improve vaccine complianceAugust 8, 2022A client says, "I’m just here for the rabies shot, Doc,” a client says. When a pet owner chooses services below your standard of care, the patient risks exposure to diseases and parasites. Practice health also suffers.
Did your team forget how to talk to clients?June 21, 2022When your team refreshes their client-service skills, your practice will create a culture benefitting employees and clients.
