What to tell clients when you raise pricesApril 8, 2022Clients will be more comfortable with small, steady increments instead of large fee hikes. Most pet owners will anticipate increased costs in the future.
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Handling late clients through new policiesMarch 7, 2022When clients are late and miss their appointment times, an option may be to have them wait for an opening or a “work-in.”
Four ways to help end the no-show crisisFebruary 8, 2022More than half of hospital managers are reporting higher no-shows, with most being new clients, according to a recent VHMA survey.
Does your client experience need a redo?December 29, 2021Does your clinic make a practice of spelling out to clients what the visit will entail? If not, you may need a makeover.
Three trends that will reinvent your hospitalNovember 15, 2021As clinics transition from delivering care curbside to inside, hospital owners and managers are eager to go back to a familiar workflow.
From chaos to control: How to reclaim your scheduleNovember 4, 2021If clients dictate times and dates of appointments, your schedule will be chaos.
Short-staffed? Five email time-savers to boost productivitySeptember 20, 2021Setting up specific email addresses helps organize the communication coming into the clinic.
Five solutions to fit new clients into overloaded schedulesAugust 30, 2021Most hospitals are experiencing a surge in new clients with many scheduling one month ahead or simply turning them away.
How to customize your software and keep your cash register ringingJuly 29, 2021Most teams use their practice-management software as glorified cash registers and seldom customize features. Relying on defaults programmed by software engineers is a bad business strategy.
This pharmacy mistake costs you thousandsJune 11, 2021Turn on refill reminders. Pharmacy sales represent 25 to 30 percent of revenue in companion animal practices.
