VPN Plus+ ExclusiveThink 'standard of caring,' not 'standard of care'August 27, 2026By Patty Khuly, VMD, MBAClients increasingly describe feeling pressured, judged, rushed, nickel-and-dimed, or simply unheard. Veterinarians, meanwhile, describe feeling distrusted, emotionally exhausted, financially squeezed, and terrified of complaints.
Education Center - SponsoredVector-Borne Disease Coming to a Neighborhood Near You: Which Tests to Reach For, and Why?by • AntechWhether it’s a screening to identify exposure to tick-borne pathogens, or a broad molecular diagnostic panel to help with acute disease detection or confirm the presence of genetic material, these options empower veterinary teams, guide treatment, and support antimicrobial stewardship.
Best practices for managing your reputationJune 2, 2021People can often get worked up writing negative reviews online. Be sure to address any about your clinic promptly.
Top 12 toughest decisions surgeons makeSeptember 12, 2018Cynics believe that surgeons want to “cut” everything and everybody. However, did you know a surgeon’s inner monologue is a frequent struggle with hesitations and questions? Here are 12 questions surgeons sometimes ponder, either before stepping into the OR or in the middle of surgery.*
How to build a good reputation for your vet clinic onlineJuly 24, 2017Consumers form opinions about a business fast—regardless of the level of customer service provided. In fact, studies show that 68 percent of customers form an opinion of a business by reading just one to six reviews online, and that about nine out of 10 consumers determine whether they can trust a business after reading 10 or fewer online reviews.
