What is the true cost of firing bad clients?February 1, 2022The veterinary client patient relationship, or VCPR, is the basis on which we pretty much function in veterinary medicine. The American Veterinary Medical Association (AVMA) has defined the VCPR for both the client and the veterinarian.
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What is the cure for heartworm disease in felines?December 1, 2021What is the cure for heartworm disease in felines?
How to make Vet Tech Week a successOctober 4, 2021It’s that time of year again. No, not biennial inventory counts or holiday scheduling. I’m talking about Veterinary Technician Week, often known as Vet Tech Week.
Brain Teaser: Compassion fatigue vs. burnoutOctober 1, 2021Compassion fatigue vs. burnout: Do you know the differences?
Hindsight on suicide prevention from the trenchesSeptember 22, 2021What would we give to go back in time and make changes? Or what do we wish we knew about suicide prevention when we started in our careers in veterinary medicine?
VPN Plus+ ExclusiveWe finally learn…what's in the box!September 10, 2021VPN Plus+ caught up with Rhonda Bell to thank her for sharing the Vet Box unveiling video with her followers and get her additional thoughts.
VPN Plus+ ExclusiveManaging pet loss grief and sadnessAugust 19, 2021There are techniques we can use within the practice to help prevent euthanasia and pet deaths from harming or causing long-term fatigue in clients and ourselves. One of those ways is by helping join pet owners in their grief without internalizing their trauma for ourselves. We need to remember we are not grieving for that pet in that moment, but instead we are empathizing with that owner’s sadness.
VPN Plus+ ExclusiveAre you burned out?August 5, 2021Many times, we lack the ability to set boundaries. We say yes every time we are asked to take on an additional shift, and managers answer every call or text received from the team (even when there is another manager working). We are taught working longer and harder is like a badge of honor and “martyrdom” is something to strive for. I am here to tell you it isn’t.
Is gaslighting burning your practice culture to the ground?July 13, 2021Toxic cultures suck. They suck the life out of you to manage, and the life out of our teams to live in day after day. They suck your creativity, your loyalty, your drive, your dedication.
Prioritize empathy amidst COVID-19, social media strategists sayJune 29, 2020The VPN Plus+ panel of experts took on hard-to-answer pandemic-related queries in last week’s online Q & A discussion.
