What to do with a bad online reviewJanuary 3, 2020Social media is both a blessing and a curse. Promoting your practice this way can be fast, fun, and inexpensive. But social media also provides disgruntled clients with a platform to complain publicly about you, even when the merits of their complaints are specious or entirely wanting. Negative reviews can damage your reputation, your practice's good name, and the bottom line. They also can be extremely stressful. This is especially so when the review botches your medical analysis, questions your compassion, or is otherwise just plain ugly. Here are some suggestions for handling bad reviews and for trying to prevent them altogether. 1) Provide a measured response One way to vindicate yourself and your practice is to provide a measured response to each negative review. The response might be along these lines: "We are sorry to hear you were not completely satisfied with your recent visit to our practice. We strive to provide top-notch service and the best possible care for your pet. We apologize sincerelyfor any misunderstanding and invite you to contact our practice manager so we may address your concerns." The idea is to show you are the voice of reason, the adult in the room. Keep …
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The future of the cloudJanuary 3, 2020Are today’s veterinary practice management software platforms fulfilling the true promise of the cloud?
Eight (more) management mistakes to avoidJanuary 3, 2020Rather than learning from experience and making mistakes yourself, studying other leaders’ and managers’ blunders can help save you time and energy.
How to prevent no-showsJanuary 3, 2020No one likes being stood up. Why not avoid this problem before it starts?
Clinic design for fire protectionJanuary 3, 2020Imagine being a dog or cat locked in a kennel as a fire alarm goes off. Chances are you’d feel confusion, fear, and panic.
Preventive care diagnostics: Benefiting patients while growing your practiceJanuary 2, 2020As veterinary medicine matures and the focus moves to the attentive monitoring of routine wellness appointments, we can catch and address more disease than previously before it is too late.
Three business builders you need nowDecember 10, 2019Are you working “in” or “on” your practice? Like most veterinarians, you rush from one exam to the next, feeling like a firefighter rather than a doctor.
Are you ready to comply with USP 800?November 14, 2019Next month, veterinary practices will be expected to comply with new regulations for the safety of health-care workers handling hazardous drugs (HDs), exposure to which can be harmful to veterinarians and veterinary technicians.
Eight management mistakes to avoidNovember 7, 2019Management is a tough job. It requires wearing several hats, displaying multiple talents, and constantly learning new skills.
How best to measure team well-beingNovember 5, 2019Tracking key performance indicators (KPIs) is well-known as a best business practice in evaluating your hospital’s health.
