How can I get my vet staff to come to work after-hours events?January 2, 2017My veterinary practice participates in lots of community events throughout the year. We’re at the local dog park, at pet shows, charity events and basically anything we find where we can promote responsible pet ownership and at the same time raise awareness of our practice.
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Veterinary Confessions: I had no idea what my employees were telling clientsDecember 13, 2016Because veterinarians go from one patient to the next, few understand the quality of service that their front-line team provides to clients.
How do I deal with a negative employee?November 11, 2016I have a negative employee in my practice. She is a good vet tech, but she is very critical of everything in the practice, from equipment, to the condition of the building, to some clients and our processes.
My practice manager lied on her resumeNovember 2, 2016I had a fantastic practice manager working with me for many years. She went on maternity leave and decided to stay at home with her kids for longer than anticipated, so I had to replace her.
The latest, greatest resource on veterinarian communicationOctober 31, 2016I had the pleasure of meeting authors Cindy Adams and Suzanne Kurtz several years ago when I presented a workshop at the International Conference on Communication in Veterinary Medicine (ICCVM), which they founded and organized to advance training in communication, particularly in veterinary schools.
How to make better vet client callsOctober 19, 2016Imagine your dog was just diagnosed with cancer. The news has numbed you. On your drive home, you rehearse how you’ll break the news to your children, and you prepare for tears and tough questions.
Why good communication is key to good veterinary practiceSeptember 27, 2016Good communication underpins every aspect of good veterinary practice. It can increase after-care compliance, enhance pet owner satisfaction and most importantly better pet health outcomes. Yet investigations into unprofessional conduct in the veterinary profession are often the result of communication breakdown.
Practice manager overwhelmed by new leadership roleSeptember 7, 2016I was promoted to practice manager about 6 months ago. I have been with this employer for less than 12 months in total, so I’m pretty stoked about getting this promotion! We’re an established group of practices, and each location has a PM. The requirements of the role are the same for everyone, so I’m not sure why I’m finding it quite difficult to fit into this new role and the expectations.
How to talk to clients about pet cancerAugust 31, 2016Client communication is an important part of what we do daily as veterinarians. When a cancer diagnosis has been made, this communication can be challenging in many respects due to the emotional shock of diagnosis, preconceived notions about cancer and cancer therapy, and difficulty with end-of-life discussions.
Why is it so hard for veterinarians to say, "I don't know?"August 11, 2016Why is it so hard for us to say, “I don’t know”? As veterinarians, we’ve studied for 19 years or more. We’re highly educated, trained and experienced. We have to make critical calculations for medication dosages, or where and what to cut in surgery.
