The personal touch: How digital communications can help boost client loyaltyNovember 25, 2020While vague customization has its benefits, clients are looking for a genuine and meaningful connection with their pet health-care provider.
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Getting your clients to opt for treatment every timeNovember 25, 2020You chose the correct workup. You determined the proper diagnosis. You laid out the treatment plan. Yet, your client declined to move forward. How could they do that to you?
Phone frenzy? Seven ways to cut call volumeNovember 25, 2020Front-desk teams are struggling to answer the onslaught of calls to schedule the three-month backlog of checkups and elective procedures, refill medications, and curbside arrivals.
Four ways to minimize "crickets"November 25, 2020Veterinary team engagement can be a challenge. Sometimes, it can be difficult to get staff members to communicate and open up when asked to engage.
VPN Plus+ ExclusiveHoliday hazards infographic downloadNovember 19, 2020This marketing infographic is for VPN Plus+ members to use in your clinics reminding clients what foods and items are dangerous to pets during the holidays.
Seven ways COVID has changed how we deliver pet health careNovember 16, 2020So much has changed since the start of 2020 that it’s almost impossible to prioritize the challenges we’ve confronted.
Three reasons why now is a good time to invest in capital equipmentNovember 16, 2020As veterinarians continue to adapt to COVID-driven procedures and slowly refill their schedules, they can’t afford to lose sight of the indicator of a healthy practice—the bottom line.
Seven magic tips to get more sleepNovember 16, 2020An informal survey among veterinary professionals, starting with this author, reveals most of us suffer from a chronic lack of sleep.
Destroying controlled substance waste vs. destroying expired or unwanted medsNovember 13, 2020It appears we, as a profession, need a very clear understanding of these two regulatory systems to help minimize our controlled substances risk.
In the house: New thinking on kennels and cagesNovember 13, 2020Cage and kennel housing have been keeping dogs and cats safe and secure for more than 100 years, but continuous improvement makes today’s units much more pet-friendly.
