Seven magic tips to get more sleepNovember 16, 2020An informal survey among veterinary professionals, starting with this author, reveals most of us suffer from a chronic lack of sleep.
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Destroying controlled substance waste vs. destroying expired or unwanted medsNovember 13, 2020It appears we, as a profession, need a very clear understanding of these two regulatory systems to help minimize our controlled substances risk.
In the house: New thinking on kennels and cagesNovember 13, 2020Cage and kennel housing have been keeping dogs and cats safe and secure for more than 100 years, but continuous improvement makes today’s units much more pet-friendly.
Video: Tips for opening communication in the clinicNovember 11, 2020They say there is power in language—and, as expected, this notion is especially true in the workplace. This strength of words (or lack thereof) was evident in the results of our recent reader poll.
Eight tips to increase laboratory revenueNovember 11, 2020Because more pet owners are working from home, they are noticing subtle symptoms and seeking treatment earlier. Attentive pet owners can drive the growth of your diagnostic revenue.
Effective team meetings: How to identify themNovember 11, 2020Veterinary team meetings are a great way to disseminate information, ensure everyone is on the same page, build trust, and improve communication between team members and departments.
Telehealth gives pets a handNovember 6, 2020One columnist's tale of how a connected care conference call helped him ease the discomfort of his 18-year-old Devon rex.
VPN Plus+ ExclusiveAbuse: What veterinarians should know, what they can doNovember 5, 2020Veterinarians are on the front lines of seeing abuse in both pets and people. What can they do? What should they do? And how has determining abuse or neglect in animals changed in a world of COVID?
VPN Plus+ ExclusivePlaying monopoly with real money: How veterinarians are losing the price warOctober 30, 2020By Patty Khuly, VMD, MBACompetition is alive and well in veterinary medicine. But as our industry confronts increased corporatization and consolidation, the word has acquired a new resonance for many of us.
VPN Plus+ ExclusiveA captive audience: The power of digital communicationOctober 20, 2020I usually get the same answer when I ask what the biggest issue in the veterinary practice is: Communication. Most, if not all, problems within a practice or any business really stems from poor communication. Poor team, poor client, or poor owner/manager communication. The effects COVID has had on communication between clients and the practice has been dramatic to say the least. So how can we connect to our disconnected clients and improve communication? How can we use our social media platforms to bring our clients into the fold of the practice all while being online? Social media can be bittersweet for many veterinary practices. The time and effort it takes to plan and post good quality content is generally the biggest and most common hurdle. Some practices have turned to keeping clients informed on changes and updates by posting to their website, but often overlook their social media pages. Last March, everyone faced a major communication hurdle and in a lot of ways, digital communication was the primary method people used to stay in touch. Veterinary practices had to pivot quickly and adopt lots of new ways of delivering patient care and good client communication. They turned to video, …