Getting a handle on your controlled substances costsJanuary 3, 2020Maintaining your controlled substances can be difficult and frustrating, but it doesn’t have to be if you train your staff and implement the proper protocols.
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What to do with a bad online reviewJanuary 3, 2020Social media is both a blessing and a curse. Promoting your practice this way can be fast, fun, and inexpensive. But social media also provides disgruntled clients with a platform to complain publicly about you, even when the merits of their complaints are specious or entirely wanting. Negative reviews can damage your reputation, your practice's good name, and the bottom line. They also can be extremely stressful. This is especially so when the review botches your medical analysis, questions your compassion, or is otherwise just plain ugly. Here are some suggestions for handling bad reviews and for trying to prevent them altogether. 1) Provide a measured response One way to vindicate yourself and your practice is to provide a measured response to each negative review. The response might be along these lines: "We are sorry to hear you were not completely satisfied with your recent visit to our practice. We strive to provide top-notch service and the best possible care for your pet. We apologize sincerelyfor any misunderstanding and invite you to contact our practice manager so we may address your concerns." The idea is to show you are the voice of reason, the adult in the room. Keep …
The future of the cloudJanuary 3, 2020Are today’s veterinary practice management software platforms fulfilling the true promise of the cloud?
Eight (more) management mistakes to avoidJanuary 3, 2020Rather than learning from experience and making mistakes yourself, studying other leaders’ and managers’ blunders can help save you time and energy.
How to prevent no-showsJanuary 3, 2020No one likes being stood up. Why not avoid this problem before it starts?
Clinic design for fire protectionJanuary 3, 2020Imagine being a dog or cat locked in a kennel as a fire alarm goes off. Chances are you’d feel confusion, fear, and panic.
Creating long-term profitability through capital purchasesJanuary 3, 2020This is the conclusion of a two-part series on how capital purchases can be good for business.
With great power, comes great responsibilityJanuary 2, 2020Steve Dale has a new job: Avenger. Not the Marvel comic book superheroes you’re familiar with, mind you. He saves the day by being a veterinary mythbuster.
Preventive care diagnostics: Benefiting patients while growing your practiceJanuary 2, 2020As veterinary medicine matures and the focus moves to the attentive monitoring of routine wellness appointments, we can catch and address more disease than previously before it is too late.
Do you want to get stuff done? Make your goals smarterDecember 11, 2019If you are interested in self-improvement and goal setting, you surely already know about SMART goals. That said, SMART goals are so last century.
