How one vet clinic improved flea and tick complianceMay 25, 2017Meghan Bingham, CVPM, has been with West Alabama Animal Clinic in Houston since 1996, when it was a one-doctor practice. In the past 20 years it’s grown to a nine-doctor practice with a staff of 45.
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Equal pay for equal work in the vet practiceMay 25, 2017In a decision of significance to veterinary practices nationwide, the U.S. Court of Appeals for the Second Circuit has affirmed the dismissal of a veterinarian’s Equal Pay Act claim against her employer.
How vets can help with opioid crisisMay 24, 2017In 2015, 33,000 people in the United States died from opioid overdoses, according to the Centers for Disease Control and Prevention (CDC)—quadruple the number since 1999, noted Courtney Leonard, a health communication specialist with the CDC’s National Center for Injury Prevention and Control.
Why you need emotional intelligenceMay 16, 2017Preamble: In case you can never keep it straight in your head (pun intended), left-brain people are more logical and analytical. In contrast, right-brain people are more intuitive and thoughtful.
How to reignite your Vet team's passion ... for poopMay 15, 2017I recently called a veterinary hospital as a mystery shopper to ask what a 15-week-old puppy would need. The receptionist accurately described an exam and vaccines, but she missed the need for an intestinal parasite screen, deworming and preventatives—items that would add $88 to the visit, resulting in better patient care and revenue.
Helping clients see their pet's health issues as their ownMay 3, 2017I’m a wimp. My wife, Teresa, is a warrior. I get a canker sore inside my mouth (the size of a pencil eraser in diameter), and I gargle with salt water and directly apply a little dexamethasone cream, and then I take oral NSAIDs to further blunt the discomfort.
How to distinguish your vet practice to attract clientsApril 25, 2017Your clinic’s 2017 veterinary marketing plan should be well underway, but if your strategies are flat, here are four unique ways to get back on track.
Is your vet practice a destination practice or irksome errand?April 24, 2017A client arrives for her dog’s checkup. Both receptionists are busy answering calls. The pet owner signs in and takes a seat. Fifteen minutes pass before anyone greets her. A technician shouts across the lobby, “Bailey?
How to manage conflict in the vet practiceApril 21, 2017How do you deal with conflict, Dear Reader? Do you pretend it never happened? Bully your opponent into submission? Retreat sheepishly after hearing the other side’s position?
When to shift from veterinary clinician to counselorMarch 29, 2017Loyalty is a firm and consistent allegiance and a lasting faithfulness. That is what we all want with our valued clients. Because end-of-life circumstances are supercharged with emotions, almost everything you do or say at this time either deepens client loyalty or causes the opposite reaction—which you certainly do not want.
