Should you be a lemming or a contrarian?August 30, 2019Contrarians buy when everybody is selling, and sell when everybody is buying. It takes a serious dose of courage, but it’s most often rewarding.
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Avoid a meltdown when Dr. Popular isn’t availableAugust 29, 2019A longtime client calls and requests an appointment with Dr. Popular.
10 tools every superachiever needsMay 2, 2019Without battle-tested systems, healthy habits, and proven strategies, it’s difficult to grow beyond a certain plateau. To get better, superachievers typically use the following 10 tools, at the very least. Let’s see how they can apply to our profession. 1) An idea-capturing device You have a brilliant idea. It’s so amazing you’re certain you’ll remember it. After all, it’s going to change lives! Five minutes later, you are wracking your brain and retracing your …
Front-office hacks that make work easierMay 2, 2019Your client-care team members should be masters of multitasking and problem solvers. During my 22 years of coaching receptionists, I’ve discovered helpful tips and tricks that make running the front desk easier. You’re going to want to get started now: 1) Get wireless headsets Because receptionists answer hundreds of calls daily, headsets will reduce back and neck pain caused from cradling phones on shoulders. The American Physical Therapy Association (APTA), doctors, chiropractors, and physiotherapists …
Nine tips for tidying up our practices this yearApril 17, 2019If it doesn’t bring you joy… throw it out. It’s an inexplicably alluring (if slightly depressing) code to live by. Championed by professional organizer Marie Kondo in her wildly successful book, The Life-Changing Method of Tidying Up, the eponymous KonMari approach to organization urges us all to examine the impulses tethering us to things that don’t really matter. Among other human urges that define spring as a season (procreation comes to mind), the drive …
Professionalism—Own it!December 11, 2018Your veterinary clients deserve and expect to be greeted and cared for by professional veterinary team members. In addition, veterinary teams expect to work with courteous, thoughtful, and professional coworkers.
Six tips to keep pets safe during the holidaysDecember 5, 2018To ensure pets remain healthy and safe during the holidays, Leni Kaplan, DVM, MS, from Cornell University’s (CU’s) College of Veterinary Medicine, shares six tips for veterinarians to pass along to clients.
How veterinary practices can improve client retentionNovember 8, 2018With pet ownership reaching record-highs in the U.S, there’s plenty of opportunity for small veterinary practices to increase revenue. But many practice owners are finding it difficult to compete in an increasingly crowded marketplace.
Four tips for keeping pets safe during ThanksgivingNovember 7, 2018Veterinarians should remind pet owners to keep their pets away from toxic foods and provide them with a safe space when planning Thanksgiving activities, advises Pet Sitters International (PSI).
Strategies for holiday season sanityNovember 5, 2018The holiday season is filled with hustle and bustle. While some might take delight in these exciting times, others may become overwhelmed. Tranquility can be found in the upcoming weeks if you know where to look for it. Decreasing your personal stress, showing gratitude, and actively seeking stress relievers for your team are just a few areas where small changes can make a big difference.
