Coping with shockingly bad client behaviorMarch 28, 2022Everything has changed. Whether we are still curbside or taking clients in one at a time, most of us are still laboring under the pandemified conditions we have been forced to adopt.
SPONSORED CONTENTStart Treating Canine MMVD Patients at Stage B2Learn about early treatment with pimobendan for canine Stage B2 preclinical MMVD patients. + Learn More
Re-earning client trust by leading down the chain of commandMarch 28, 2022Nothing builds or destroys a client’s trust like a veterinary team available (or not available) when a pet is in crisis.
The why and when to compound medicationsMarch 22, 2022Do your doctors freeze when you say, “Why don’t you have it compounded?”
VPN Plus+ ExclusiveTattoos and don'ts?March 17, 2022By Patty Khuly, VMD, MBAWe all have our views on the subject: electing to dress, cut our hair, and otherwise alter our appearance in accordance with these. Some, however, seem ever determined to impose their personal standards on others.
The team's role in the human-animal bondMarch 15, 2022The human-animal bond is at the center of all our medical interactions with clients. The bond is built through the relationship between a pet and the people within its family.
Using a holistic approach to veterinary check-insMarch 15, 2022Initiating a successful veterinary exam begins long before a client and pet enter a veterinary practice.
VPN Plus+ ExclusiveEthical criteria indicating euthanasia in canine aggressionMarch 10, 2022In this webinar, Dr. Rolan Tripp discusses ethical criteria when determining euthanasia as a result of canine aggression. Whether from a client query or as a lawsuit witness, veterinarians are often called on to make a life-or-death decision after a canine has attacked and seriously injured a human.
Goal setting is not as difficult as you thinkMarch 7, 2022When setting goals, a framework like SMART may help structure the path to achievement.
Tough talks are integral to practice cultureMarch 7, 2022Tough conversations do not have to mean hard feelings are made. In fact, sometimes everyone feels better after talking.
Handling late clients through new policiesMarch 7, 2022When clients are late and miss their appointment times, an option may be to have them wait for an opening or a “work-in.”
