New year, new mindset: Think, be, and live positiveFebruary 1, 2022A new year is upon us. No matter what you hope to accomplish this year, maintaining a positive attitude is sure to help you along the way.
Education Center - SponsoredBringing specialist level interpretation in-clinicby • Zoetis DiagnosticsImagine a busy weekday morning in a typical small animal clinic. The appointments are fully booked, the phones are ringing, and in comes Yogi, a five year old terrier mix whose owners are clearly worried.
An easy way to review your P&L statementFebruary 1, 2022Sometimes it is crazy to think how many hats a practice manager wears in one week’s time—one of those being financial management.
What is the true cost of firing bad clients?February 1, 2022The veterinary client patient relationship, or VCPR, is the basis on which we pretty much function in veterinary medicine. The American Veterinary Medical Association (AVMA) has defined the VCPR for both the client and the veterinarian.
What's your work-fashion personality?December 29, 2021For some, professional attire is still highly personal. Styles in a clinic may range from traditional to more individual.
The 2021 boarding comebackDecember 29, 2021With more people traveling this year, the increased boarding reservations can create opportunities for additional revenue, including checkups, procedures, grooming, and microchipping.
Tips for discussing weight management with clientsDecember 29, 2021Pet obesity has been rising at an alarmingly rate, so much so some professionals are calling it a national epidemic.
Does your client experience need a redo?December 29, 2021Does your clinic make a practice of spelling out to clients what the visit will entail? If not, you may need a makeover.
Healthy team members improve patient careDecember 29, 2021If members of an animal health team advocate for their own health and well-being, the pet receives the best patient care.
Physical touch is a need, not a wantDecember 20, 2021The author makes a case for the importance of touch between humans, which has severely diminished during COVID.
