Veterinary gratitude in the age of incivilityNovember 21, 2018If you’ve been alive to the machinations of our society’s contentious culture wars this season, you might admit to feeling sustained pressure on that part of your brain that normally makes you feel like part of a greater whole. It’s as if we’ve all been barnacles on a boat enduring an extended mooring in murky marina waters, sluicing through liquids increasingly gloomy and often downright filthy, feeling acutely like some of us must be riding an alien hull across an impenetrably gray divide.
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Caught in the crossfireNovember 19, 2018Opioids are the first line of treatment for animals with acutely painful conditions and surgeries. They are important in providing pain management with minimal and manageable cardiovascular and respiratory side effects. Veterinarians rely heavily on opioids for pain control and reduction of inhalation anesthetic dosages in veterinary anesthesia, incorporating drugs such as morphine, hydromorphone, buprenorphine, and fentanyl in sedation, anesthesia, and pain control in the perioperative period.
PALS to all domestic violence victimsNovember 15, 2018PALS Place will be the first-ever domestic violence shelter of its size in the country specifically designed and outfitted for survivor-pet cohabitation, providing a place where up to 100 survivors, whether individuals or families, can heal together in safety with their pets.
How veterinary practices can improve client retentionNovember 8, 2018With pet ownership reaching record-highs in the U.S, there’s plenty of opportunity for small veterinary practices to increase revenue. But many practice owners are finding it difficult to compete in an increasingly crowded marketplace.
Want greater compliance? Tell, don't askNovember 6, 2018Sometimes, wishy-washy conversations may cause clients to dismiss necessary follow-up care and medication refills, putting patient care and practice revenue at risk. Pet owners expect clear, specific guidance from your veterinary team. Here are common compliance blunders and how to correct them.
Electronic surveillance in the veterinary settingNovember 6, 2018A veterinary practice owner in Pennsylvania was recently charged with 10 counts of violating the state wiretapping law by secretly recording workplace conversations. If convicted, the practice owner could be imprisoned for up to seven years and be required to pay a fine of up to $15,000 for each offense. At the practice owner’s arraignment, bail was set at $25,000.
Mind map to solve problems visuallyNovember 6, 2018Mind mapping is a creative way to brainstorm, strategize, and even learn something new. The term mind mapping was created and trademarked in the 1960s by Tony Buzan, a leading British brain expert who authored more than 100 books. The thought process facilitated by mind mapping allows your brain to work in a more natural fashion.
Strategies for holiday season sanityNovember 5, 2018The holiday season is filled with hustle and bustle. While some might take delight in these exciting times, others may become overwhelmed. Tranquility can be found in the upcoming weeks if you know where to look for it. Decreasing your personal stress, showing gratitude, and actively seeking stress relievers for your team are just a few areas where small changes can make a big difference.
Treat your techs rightOctober 16, 2018What do your nurses think of you? Are you considered a close friend? A mere coworker? A constant threat? A walking liability? A hopeless disaster? A good ole’ boy or gal? A welcome ally? A dreaded boss? A paycheck signer? A trusted confidant? Here are 20 tips you can use to show your gratitude and appreciation for your hardworking nurses.
Five steps to five-star client serviceOctober 11, 2018When your clinic provides an extraordinary client experience, which entails taking that extra step to help clients and their pets feel welcomed, supported, and understood, there’s no doubt your team is going above and beyond expectations.
