Should you say "I'm sorry?"September 7, 2018Not everyone agrees that veterinary professionals should apologize when they make a mistake. In fact, liability organizations discourage veterinarians from doing so. David Carser, BVSc, LLB, CML, president of the Veterinary Defence Association (VDA), shares his expertise on the art, science, and legalities of making apologies (or not) in the clinic setting.
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VetMedTeam RACE-approved CE examines patient health trendsSeptember 6, 2018VetMedTeam, an online resource offering free continuing education to veterinarians, credentialed veterinary technicians, and practice team members, is hosting a RACE-approved, 1 interactive credit course on evolving patient health trends. "By the numbers: Examining top health risks for dogs and cats," led by Mary Rothlisberger, ACAS, MAAA, associate actuary at Trupanion pet insurance company, is scheduled to go live Sept. 19 at 2 p.m. Eastern. The webinar will highlight current medical condition trends for veterinary patients, including by age and size, as well as some popular purebred dog breeds, and shares how teams can incorporate this information into patient services, from diagnosis to client education. Further, Rothlisberger will share analytical data from Trupanion medical database records, including expected treatment costs. For those unable to attend the live webinar, VetMedTeam will notify members when a free self-study course becomes open for enrollment. All who enroll in the live webinar, regardless of live attendance, also will receive emailed information. Membership in VetMedTeam is free and open to all members of the veterinary practice team as well as veterinary and veterinary technology students. Click here to register for the webinar; click here to find answers to FAQs. Email …
AAHA releases preventive care protocol publicationSeptember 6, 2018The American Animal Hospital Association (AAHA) has released a new publication, developed with the support of an educational grant from IDEXX—Promoting Preventive Care Protocols: Evidence, Enactment, and Economics. "A focus on preventive care can give pets a greater chance at longer and healthier lives. Pet owners are more receptive than ever to engaging in conversations on preventive care and innovation in diagnostics, diets, and treatments," said Janice Trumpeter, DVM, AAHA deputy CEO. Preventive care exams remain a veterinary professional's best chance to influence good outcomes throughout a pet's lifetime, according to AAHA. Through these hands-on moments with patients and regular consultations with pet owners, practitioners can provide advice, preventive care services, and additional recommendations tailored to individual pets, the association said. The new publication features results of various studies and concludes that regular health checks and screenings improve detection and allow for early therapeutic intervention. Notably, it includes findings from a landmark big-data analysis of preventive care profiles from IDEXX. Analysis from 268,817 patient samples across more than 5,000 North American veterinary practices revealed that veterinary professionals who screen pets regularly find significant results in all adult life stages that require further action. The publication also …
AVMA offers new veterinary team development resourceSeptember 4, 2018The American Veterinary Medical Association's (AVMA) new teambuilding resource is designed to help create a more positive veterinary work environment. Team-building Exercises: Three Paths to Stronger Teams provides step-by-step instructions for running a variety of team-based challenges and fun competitions at work. These activities can help veterinarians engage with their staff in exciting new ways while offering opportunities for them to grow and overcome challenges together and to build camaraderie. The new team-building activity guide joins a suite of other AVMA tools designed to practitioners manage and build a stronger team for their businesses: New Hire Training helps veterinarians connect with new employees as soon as they join the staff Employee Performance Feedback helps implement a formal communication plan that supports employee growth Effective Team Meetings helps run gatherings that motivate, elevate, and inform staff All four resources are free and available exclusively to AVMA members. Located in the practice management section of our website, access them directly by visiting avma.org/TeamCPR. Practice owners or managers looking for more teambuilding strategies can visit the AVMA Veterinary Career Center's latest webinar,
11 tips for coping with stressSeptember 4, 2018There are several horrifying deadly diseases we can’t prevent or predict… and then there are multiple conditions we can ward off. What if we could avoid doing things that can lead to death?
Increasing geriatric pet visitsAugust 23, 2018In the first two parts of this series, I discussed the staggering number of geriatric pets not visiting their primary care clinic and offered suggestions to help families caring for these animals—but how do we go about getting these grey muzzles into door so that we can help them?
Create an employee wellness plan for the winAugust 23, 2018The mental health of veterinary professionals is the topic at all of our professional meetings and in all the publications. I'm so thankful that it has transitioned from a taboo topic to a mainstream one. While attending the July 2018 AVMA and VetPartners meetings in Denver, I had the pleasure of meeting and learning from several esteemed people who are teaching and coaching on the topic. As a practice management consultant, I am always looking for ways to help my clients improve their practices. So, in evaluating all that I learned about this topic, I began to wonder… all of this talk is fantastic, but what are clinics doing to turn these conversations into action? Veterinary practice leaders need help creating and executing a wellness plan that fits their practice and and their team. Daily practice is hard and busy, and despite your best intentions, the demands of patients and clients fill your days, leaving bigger projects such as an employee wellness plan on the back burner. I turned to certified compassion fatigue coach Julie Squires for guidance. Julie is with Rekindle (rekindlesolutions.com) and is known nationwide …
What's on your radar?August 22, 2018Every year, I do my damnedest to fly up to 35,000 feet so I can take in the immensity of the oceans and the curvature of the planet. But it’s not just Hawaii I’m expecting to see emerge from the clouds. Believe it or not, I’m trying to soak in some perspective. And while what’s happening in the veterinary world may tend to fly below the radar at times like these, it’s never off my screen. Which got me thinking about some the issues I should be writing about. Here are a few:
BabelBark gains $4.5 million Series A funding to spur growthAugust 20, 2018BabelBark Inc., a pet related software developer, has announced the completion of its Series A funding target, reaching a sum of $4.5 million. Launched in 2016, BabelBark connects pets with pet care businesses (i.e. veterinary practices, trainers, shelters, groomers, walkers, pet sitters, boarding kennels, and more) through a digital platform with a mobile application. It offers activity monitoring as well as connection to primary care and emergency veterinary services, medical records and medication reminders, regional/local pet service providers, and products designed to help pet parents monitor and manage their pet's unique needs. Since the beginning of 2018 the company has seen a 300 percent growth in the number of dogs connected to the multifaceted platform resulting in additional funding that surpassed the original target of $2.9 million. The surplus will be used toward the company's global expansion as well as more marketing resources and recruiting top talent. "We are excited for this strong financial support from both of our new and existing investors who share our vision to connect everyone in a pet's life," said Roy Stein, founder and CEO. "We are ahead of our targets in every parameter and this funding expansion will help us reach more than …
Doing veterinary dentistry rightAugust 17, 2018According to many veterinary professionals, the single greatest piece of advice for purchasing dental equipment is: don’t skimp.
