Can you compete with Chick-fil-A for employees?April 24, 2018My neighborhood Chick-fil-A restaurant has a banner advertising jobs starting at $12 per hour. The fast-food franchise boasts a family culture, college scholarships, career paths to management or ownership, and work-free Sundays.
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What types of skills are needed to succeed in veterinary management?April 23, 2018It’s a classic story. You have, or you are, a great technician. Or a great receptionist. One day, all this greatness leads to a promotion as head technician, lead receptionist, or office manager. More money, more glory, more responsibility.
Veterinarians need to change with today's pet ownersApril 20, 2018I was at dinner recently with a couple of dear friends who among us combined have 140 years of experience as practicing veterinarians. We reminisced how what once entered the front doors of our veterinary hospitals has changed from the late 1970s and 80s when we first started practicing.
Stalking the stigmaApril 19, 2018I’m one of those people who lurks in the margins of vet-slash-med information platforms like KevinMD, VETGirl, and the vet-only Facebook page, Not One More Vet. I scour the posts and occasionally force myself to read the comments that treat the subjects of addiction, recovery, and suicide prevention.
Keeping it all cleanApril 18, 2018It’s easy to become lax about daily cleaning and disinfecting, especially if you don’t have high volumes of infectious patients coming through your doors. However, high standards of sanitation protect patients and staff.
Evidence-based medicine is key in achieving an ethical clinical practiceApril 17, 2018The relationship between evidence-based medicine (EBM) and ethics may not be immediately apparent. EBM focuses on facts and data, safety and efficacy, and determining what we do and don’t know. Veterinary ethics is about doing what is right or wrong in the context of veterinary practice.
What union organizing means for your practiceApril 13, 2018Happy employees are less likely to become disgruntled and seek representation. Assess any issues that might make employees susceptible to a union’s overtures, like pay, benefits, morale, discipline, and support.
Choose progress over perfectionApril 9, 2018Instead of striving for perfection, aim to do your best in each moment. This concept has loomed large in my mind for years. It all started with a line from a poem written by my father: “Only through illusion do we see man’s interpretation of perfection.”
Spotlight on laser therapyApril 4, 2018Some say not as many practices are using therapeutic lasers as there could or should be. But as new research continues to emerge, laser therapy becomes more accepted and is no longer viewed as an alternative approach.
Why practice owners should copy hotels for inspirationApril 4, 2018You've probably had the experience of eating out at a restaurant where the food was great but the overall experience was terrible. You were seated 30 minutes after your reservation time, the server was aloof and, at times, rude, and the kitchen got your original order wrong—and then stuck it on the bill before you pointed out the error. It doesn't matter that the steak you ended up eating—the offering you actually paid for—was cooked and seasoned to perfection, tender to the bone, and delicious; at the end of the meal, you walked away feeling like you'd had an extremely negative experience and, chances are, you thought twice about ever returning to that restaurant again. The veterinary service you provide your patients is, in many ways, no different from the service you get when you eat at a restaurant—at least when it comes to customer experience. While your patients come to you for a specific service (veterinary care), just like you went to that restaurant for a steak, their overall judgment of the value of that service will be determined just as much by their overall experience and the way they were treated as by the quality of care they …
