#Clients

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‘Radical transparency’ in vet med: embracing a new era of closeness with clients

February 15, 2023

By Patty Khuly, VMD, MBA

Instead of becoming correspondingly friendly, open, candid, and clear, we have erected barriers to these. Artfully constructed, tech-centric walls may well suit the science, but I would argue they ill-become most modern client-patient relationships.

The search for a non-insulin alternative is over.

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Coping with shockingly bad client behavior

March 28, 2022

Everything has changed. Whether we are still curbside or taking clients in one at a time, most of us are still laboring under the pandemified conditions we have been forced to adopt.

Hospital group renews deal with veterinary payment co.

November 3, 2020

A veterinary network of more than 700 U.S. hospitals will continue to offer its clients varied payment options, thanks to a renewed partnership.

Talking to pet owners about preventive care: A primer

February 25, 2020

When veterinarians talk about preventive care, we typically take it to mean a host of recommendations aimed at health and longevity. Our broad range of suggestions might include dental care, exercise goals, and routine wellness visits that comprise screening tests, among other activities. However, the truth of the matter is we aren’t equally comfortable with each of these preventive care-related conversations.

What a country song teaches us about patient/client care

February 12, 2020

Around 1990, Marty Becker, DVM, founder of Fear Free Pets, overheard the mantra: “Let’s remember to practice today like pet owners are right there looking over our shoulders.”

Pet travel compliance simplified with digital filing software

January 24, 2020

Patterson Veterinary has joined forces with GVL in a partnership that will see the cloud-based software company’s software platform in the hands of Patterson customers.

Policies that make clients mad

May 23, 2019

Frustrated with clients who wait until the last pill is gone before requesting refills, a hospital manager implemented a $15 expedited refill charge. Some pet owners complained they couldn’t afford the convenience fee on top of the cost of medications. Patients on drugs such as insulin and phenobarbital couldn’t wait the 48 hours the practice required for refills. After another practice experienced several surgical cancellations, employees began charging a $50 no-show fee when the …

Food allergy: Fact versus fiction

November 5, 2018

Day in and day out, we as veterinarians, and particularly as veterinary dermatologists, are asked, “What should I feed my pet?” It’s such a loaded question, given all the misinformation available about canine and feline diets. The most reputable source should be the veterinarian, yet clients take to pet food blogs, pet store employees, or their neighbors for “information.”

Two-way texting service available for veterinarians and pet owners

October 24, 2018

VitusVet, a client communication company for veterinary practices, has added two-way text and picture messaging to its services available to practices across North America.

Three types of veterinary clients you may want to fire

August 14, 2018

You seek mutually respectful relationships with your clients, but let’s be honest: Some pet owners are jerks. Meet three clients you want to fire and learn solutions to tame their bad behaviors.

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