Talking to pet owners about preventive care: A primer
February 25, 2020When veterinarians talk about preventive care, we typically take it to mean a host of recommendations aimed at health and longevity. Our broad range of suggestions might include dental care, exercise goals, and routine wellness visits that comprise screening tests, among other activities. However, the truth of the matter is we aren’t equally comfortable with each of these preventive care-related conversations.
Policies that make clients mad
May 23, 2019Frustrated with clients who wait until the last pill is gone before requesting refills, a hospital manager implemented a $15 expedited refill charge. Some pet owners complained they couldn’t afford the convenience fee on top of the cost of medications. Patients on drugs such as insulin and phenobarbital couldn’t wait the 48 hours the practice required for refills. After another practice experienced several surgical cancellations, employees began charging a $50 no-show fee when the …
Food allergy: Fact versus fiction
November 5, 2018Day in and day out, we as veterinarians, and particularly as veterinary dermatologists, are asked, “What should I feed my pet?” It’s such a loaded question, given all the misinformation available about canine and feline diets. The most reputable source should be the veterinarian, yet clients take to pet food blogs, pet store employees, or their neighbors for “information.”