Avoid body language blundersNovember 22, 2017Doctors and technicians will talk to multiple clients today, tomorrow, and the next day about their pets’ dental diagnoses and treatments. Among those clients, how many will accept professional care recommendations? Your medical team can use teaching tools and persuasive body language to help guide pet owners’ decisions.
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How to talk to owners of obese pets for better patient resultsAugust 9, 2017A common misperception exists among veterinary professionals that addressing a pet’s obesity will offend a pet owner with obesity. This falsehood prevents many veterinarians from initiating a vital medical conversation, resulting in the avoidable suffering of untold millions of pets and owners spending countless millions in preventable pet care costs.
Conversation starters for the shy and introverted vet, vet techJune 14, 2017According to various personality tests, most vets (and techs) are introverts. After all, most vets (and techs) secretly prefer animals to people (shocking). Little did we know that we would have to interact with clients, colleagues, coworkers, receptionists and vendors far more than with animals.
How to help clients when pets are diagnosed with life-ending diseaseMarch 1, 2017Sadly, the veterinary medical care team often is faced with patients that have been diagnosed with a life-ending disease. With pets having such a high rate of severe osteoarthritis, cancer, renal disease and heart failure, care teams frequently will be confronted with clients who must come to grips with the news that their beloved pet has limited time left.
How to talk about end-of-life care for petsFebruary 13, 2017Helping a client decide when it is time to euthanize their pet may appear to be straightforward. As medical professionals, we often view end-of-life cases from a purely clinical standpoint, but we may not take into account many nonmedical factors such as emotions, social issues, financial pressures or physical limitations.
Why a lack of focus can ruin communication in the vet practiceFebruary 1, 2017A client is explaining her dog Crazy Doodle’s latest antics, which led to today’s visit for stitches. You nod and type detailed notes into the electronic medical record as the pet owner shares her story.
The latest, greatest resource on veterinarian communicationOctober 31, 2016I had the pleasure of meeting authors Cindy Adams and Suzanne Kurtz several years ago when I presented a workshop at the International Conference on Communication in Veterinary Medicine (ICCVM), which they founded and organized to advance training in communication, particularly in veterinary schools.
How to make better vet client callsOctober 19, 2016Imagine your dog was just diagnosed with cancer. The news has numbed you. On your drive home, you rehearse how you’ll break the news to your children, and you prepare for tears and tough questions.
Why good communication is key to good veterinary practiceSeptember 27, 2016Good communication underpins every aspect of good veterinary practice. It can increase after-care compliance, enhance pet owner satisfaction and most importantly better pet health outcomes. Yet investigations into unprofessional conduct in the veterinary profession are often the result of communication breakdown.
How to talk to clients about pet cancerAugust 31, 2016Client communication is an important part of what we do daily as veterinarians. When a cancer diagnosis has been made, this communication can be challenging in many respects due to the emotional shock of diagnosis, preconceived notions about cancer and cancer therapy, and difficulty with end-of-life discussions.
